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30 Jun 18 - 03:35 PM (#3934431) Subject: BS: Useless Ryanair From: SPB-Cooperator First lets get this straight, I do not personally fly Ryanair if I have any other choice. However, this evening my partner rang me in tears because she booked a flight but got the flight direction back to front. I want to the web page to correct the booking, but was informed that it could not be changed online. I then did a search for the call centre number - couldn't find it on thir website, but when I called, found that the useless little shits had gone home for the evening. Upshot, I was so angry with them I threw my £30 cordless phone across the room - the result is that the phone has died. As far as I am concerned the scum owe me a new phone, and a written apology for being a useless waste of space. |
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30 Jun 18 - 03:38 PM (#3934433) Subject: RE: BS: Useless Ryanair From: Bonzo3legs No sympathy, fly British Airways and you will not have those problems. |
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30 Jun 18 - 03:41 PM (#3934434) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Now that Monarch is no more we are flying BA to Vienna during last week of August for a wedding just accross the border in Bratislava. 3 days after we return we fly BA to Alicante for our regular holiday. We would never dream of using easyjet or the like. |
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30 Jun 18 - 03:52 PM (#3934437) Subject: RE: BS: Useless Ryanair From: Joe Offer Our United can beat your Ryanair in uselessness.... |
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30 Jun 18 - 07:49 PM (#3934484) Subject: RE: BS: Useless Ryanair From: Steve Shaw You have to play the game with these guys. Triple check every tiny detail in your booking before you hit send. Apprise yourself of their cabin bag rules and don't even think of risking not sticking to them to the letter. Print off your boarding passes at home. I always think it's worth the extra few quid to reserve your seats if you're not travelling alone, but that's as much as I'm ever going to give 'em in "extras." Mrs Steve and I generally try to travel with just cabin bags, but on the rare occasion that we need to put one in the hold it's just one bag between us. You can beat the buggers as long as you're on the ball! |
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30 Jun 18 - 07:58 PM (#3934485) Subject: RE: BS: Useless Ryanair From: Steve Shaw Incidentally, last year we flew to Milan from Bristol, return, for just over two hundred quid for the two of us. We were each allowed a 15kg hold bag and we were given a meal on each leg. The airline was BMI Regional. Beat THAT, BA! |
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01 Jul 18 - 06:03 AM (#3934534) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Interesting, sometimes smaller airlines provide a much better service!! |
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01 Jul 18 - 06:31 AM (#3934541) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Another good small airline was GB Airways which operated the Gatwick-Alicante route for BA - excellent flights, and €50 upgrades to Club Europe for return flight! |
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01 Jul 18 - 07:10 AM (#3934552) Subject: RE: BS: Useless Ryanair From: Iains I have always found Ryanair cheap and efficient. Carefully reading the smallprint applies equally in all walks of life. I have been stuck on the tarmac in a plane for 12 hours at heathrow and had innumerable enforced stay overs due to cancellations with other airlines. Ryanair has never let me down. |
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01 Jul 18 - 07:18 AM (#3934555) Subject: RE: BS: Useless Ryanair From: David Carter (UK) I have always found Jet2 to be pretty good. |
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01 Jul 18 - 08:35 AM (#3934560) Subject: RE: BS: Useless Ryanair From: Bonzo3legs My bookings secretary arranges all of our flights, only ever flew ryanair once and they were dreadful. |
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01 Jul 18 - 09:04 AM (#3934562) Subject: RE: BS: Useless Ryanair From: DMcG I have normally flown BA, but especially since they got a new chief exec from a low cost airline, I find they are heading very much towards the RyanAir standard. Still a fair way to go, of course, but for long haul they are not my first choice any more. |
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01 Jul 18 - 10:24 AM (#3934566) Subject: RE: BS: Useless Ryanair From: Bonzo3legs We always flew BA to Buenos Aires, except for a few years after 9/11, always direct from Heathrow. |
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01 Jul 18 - 02:25 PM (#3934602) Subject: RE: BS: Useless Ryanair From: David Carter (UK) For long haul I pretty much always fly Emirates or Etihad. Short haul I can put up with Ryanair, Easyjet and Jet2 are better, BA are ok if someone else is paying. KLM are pretty reasonable and Schipol is a decent hub, better than going through Heathrow. |
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01 Jul 18 - 02:25 PM (#3934603) Subject: RE: BS: Useless Ryanair From: David Carter (UK) BA provide poor service to anyone not flying from a London airport really. |
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01 Jul 18 - 02:28 PM (#3934604) Subject: RE: BS: Useless Ryanair From: Dave the Gnome What are Virgin like? I'm flying to Florida with them later this year. |
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01 Jul 18 - 02:37 PM (#3934608) Subject: RE: BS: Useless Ryanair From: Iains What hub you use largely depends upon where you are going. Schipol is good, Heathrow and Charles de Gaul not a whole lot to choose between them-both a very poor second in my opinion. I used to fly Braathens between Stavanger and Schipol many years ago. I was always amused by cattle class and business class being labelled as Braathens Back, and Braathens Best. |
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01 Jul 18 - 02:44 PM (#3934611) Subject: RE: BS: Useless Ryanair From: David Carter (UK) Virgin Australia are pretty good, they partner with Etihad, I can't vouch for Virgin Atlantic. |
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01 Jul 18 - 03:54 PM (#3934627) Subject: RE: BS: Useless Ryanair From: Senoufou We miss Afriqiyah. They were dirt cheap (operating out of Tripoli) and very reliable. I always enjoyed the flights from several African airports, disembarking in Libya and getting the early morning flight to Gatwick. It's dreadful if one has a series of connecting flights booked (my husband needs three flights to reach Abidjan from Norwich) and one of the flights is delayed or cancelled. French ATCs are often suddenly on strike. One year it was the French cabin crew (Air France flight) and he missed the stage Norwich to Amsterdam. Luckily, KLM stepped in and got him a last-minute flight. Our favourite airline is Emirates. |
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02 Jul 18 - 12:51 AM (#3934663) Subject: RE: BS: Useless Ryanair From: leeneia See if you can buy a boomfy couch that looks like a soccer goal. That way, when you throw your phone across the room, you will instinctively aim for the couch and save 30 quid. [That's funny. Spell-check doesn't recognize 'boomfy.'] When I'm making reservations, I ask the DH to look them over for errors before finalizing things. |
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02 Jul 18 - 01:56 AM (#3934665) Subject: RE: BS: Useless Ryanair From: SPB-Cooperator The post script to this is that after much searching and clicking what felt like millions of links, we eventually found out that as the booking was less than 24 hours previous, she was entitled to make the correction free of charge. However, Ryanair's on line, sign posting to the information needed, and the ease of contacting customer service was so shoddy that it led to considerable frustration and time taken on my part (estimated £155 worth of my professional time), and distress on the part of my partner. Particularly - the correction could not be done on line; customer support had 'buggered of home' when I got home from work on Saturday; that when you do find a contact number or on-line support chat they are so overloaded that it is pot luck actually getting through. My partner has learned two things - be a bit more patient and wait until I get home form work before making the bookings, and not to use the small screen on a smart phone to do it. And Ryanair still owes me a new cordless homephone!!!!!!!!!!!!!! |
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02 Jul 18 - 01:57 AM (#3934666) Subject: RE: BS: Useless Ryanair From: SPB-Cooperator I hope that we won't have any problems with Air Canada when we go to Nova Scotia in a few months time. |
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02 Jul 18 - 02:30 AM (#3934670) Subject: RE: BS: Useless Ryanair From: Senoufou Glad you got it sorted SPB, but all that stress! Very upsetting. As you say, rubbish 'customer services'. I remember my first transatlantic flight ('London Airport' to Montreal in a Boeing 707). It was with Pan Am, and in those days it was all very 'posh', even in the ordinary class seats. The passengers were in suits and ties (men) and elegant dresses with often a little fur stole and a hat!! (women) The 'hostesses' were perfumed, coiffed and absolutely beautiful. They treated one like royalty. It was quite dream-like for me (I was very young) The journey took 7 hours to Newfoundland for re-fuelling, then on to Montreal. Even 'London Airport' was rather basic. (It wasn't called Heathrow in those days) How times have changed! |
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02 Jul 18 - 04:11 AM (#3934686) Subject: RE: BS: Useless Ryanair From: Nigel Parsons I think this was summed up beautifully by Fascinating Aida in Cheap Flights (YouTube) Cheers Nigel I'm sure many of you have seen/heard it before, but it's always new to someone. |
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02 Jul 18 - 04:31 AM (#3934693) Subject: RE: BS: Useless Ryanair From: The Sandman "And Ryanair still owes me a new cordless homephone!!!!!!!!!!!!!! no that was your own fault, they can be very annoying, but controlling temper, is really important,anyone that throwa a telephone across a room is capable of hitting somebody when angry, steve, next time take deep breaths and destress |
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02 Jul 18 - 05:07 AM (#3934703) Subject: RE: BS: Useless Ryanair From: Bonzo3legs My Grandma used take me to London Airport all the way from Burnt Oak on the 140 bus. Then up to the public viewing area on Queen's Building roof watching the BOAC Stratocruisers! |
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02 Jul 18 - 05:40 AM (#3934709) Subject: RE: BS: Useless Ryanair From: Jim Carroll "I'm sure many of you have seen/heard it before, but it's always new to someone." Never seen it Nigel - great Loved the ad too!! We are in a bit of a hostage situation here in the West of Ireland - they hold the prime position in Shannon - don't fly with them a nd it's a night's stop in Dublin or Cork They provided us with one of our worst experiences when we visited Barcelona some time ago. We turned up at Barcelona airport at 9 am for our return journey in time to be informed that our flight was delayed indefinitely We sat in baking heat for a couple of hours until a young man with a laptop with a link to the Internet circulated the crowd telling us that it had come on the grapevine that they had 'sold' our plane to football supporters going to an International in Germany The Airport staff (Ryanair has no representatives at airports) were unable to or refused to confirm this We sat for another two hours until a member of the staff came around and handed out €5 vouchers for refreshment (it bought little more than a coffee and a Kit Kat By seven o'clock the natives were getting restless - this exploded into loud chanting protests when we were asked to move to another gate as a plane from Bristol was due to land, turn around and take off again from this one The Airport staff threatened to have security evict us from the airport - this included the numerous mothers carrying babies The staff told us that or plane had a cracked window and had been worked on for most of the day - we could see from or view of the runway that no work had ever taken place A couple of hours later we finally got a plane and landed in Shannon around eleven We drove home with no problem - many of the other passengers were not so lucky - they had missed connecting flights and buses to Galway and Limerick had long stopped running, also the airport restaurants and cafes and bar were closed, so quite a few were faced with a night sleeping in nor very comfortable plastic airport seats, including some of the mothers with children in arms We received no apology, or explanation from Ryanair - I doubt if anybody else did. Michael O'Leary is the International Donald Trump of Air travel - fuck him with the blunt end of a rag-mans rusty trumpet I have little doubt that he is a keen Trump supporter - why wouldn't he be? Jim Carroll |
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02 Jul 18 - 06:12 AM (#3934717) Subject: RE: BS: Useless Ryanair From: Senoufou Bonzo!!! We may have seen each other up there!! My father used to take me to the Queen's Building loads of times to the observation roof!!! (Early fifties) Do you remember a very skinny little girl with curly hair? And do you remember a little miniature railway themed on Peter Pan? It went round a circular track, and I always wanted to go in the carriage called Wendy! |
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02 Jul 18 - 08:00 AM (#3934731) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Senoufou you could be right! I remember once we went on a coach tour of the airport up to many of the hangers, many BEA and BOAC aircraft! |
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02 Jul 18 - 08:13 AM (#3934733) Subject: RE: BS: Useless Ryanair From: Senoufou My chubby friend Susan (most of my friends were called Susan in those days!) used to let me tag along with her and her dad who worked in the hangars and serviced the aircraft. She lived across the road from the main runway (in Jubilee Cottages, on the Bath Road) Imagine the tight security nowadays! No-one would EVER be allowed to take their children 'airside' to watch the men at work on the engines! I've adored aircraft and flights my whole life.(Both parents were in the RAF even before the War, so maybe I've inherited it.) |
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02 Jul 18 - 08:53 AM (#3934743) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Up until 1955 I lived in Colindale 15 minutes walk from Hendon Aerodrome - as it was, I remember going to air displays there! |
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02 Jul 18 - 09:35 AM (#3934748) Subject: RE: BS: Useless Ryanair From: Dave the Gnome Eeeeee. BOAC. Forgotten about that. Didn't it stand for "Better On A Camel"? :-) |
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02 Jul 18 - 11:07 AM (#3934774) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Possibly! |
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02 Jul 18 - 11:48 AM (#3934777) Subject: RE: BS: Useless Ryanair From: Bonzo3legs And then there were Lockheed Constellations!! |
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02 Jul 18 - 11:59 AM (#3934782) Subject: RE: BS: Useless Ryanair From: Iains and the delights of Dan Dare and BCal. |
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02 Jul 18 - 12:27 PM (#3934785) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Ah I flew BCal once back from Aberdeen when the BA shuttle went pearshaped that day. I also used Britannia Airways in the 70s a number of times. |
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02 Jul 18 - 12:29 PM (#3934789) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Friday evening at Aberdeen airport brings back memories of oil rig crew changeover helicopter flights arriving and leaving! |
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02 Jul 18 - 12:47 PM (#3934792) Subject: RE: BS: Useless Ryanair From: SPB-Cooperator I used to go plane spotting in my late teens - grew out of it by the time I went to Poly. It used to annoy me when people would turn up en mass just to watch concorde taxi past, then go home after. It was probably the hobby that spared my 'expertise' in information system design 30 years later. Dick, you know by my stature that is I was to take my frustrations out bodily on people I would come off worse..... If anything, the amount of stress I bottle up at work made this the last straw that broke the camel's back. |
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02 Jul 18 - 01:27 PM (#3934804) Subject: RE: BS: Useless Ryanair From: leeneia People cause unnecessary frustration by trying to do work on a phone that should be done on a real computer. A phone just isn't big enough and doesn't show enough at one time to do a complex job. For example, I will send out e-mails headed "Three questions for planning rehearsal." Band members look on their phones and answer one or two of them. (They seem to be in too big a hurry to read that there are three questions in the message.) It's like herding cats. |
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02 Jul 18 - 02:41 PM (#3934824) Subject: RE: BS: Useless Ryanair From: Jos For a while in the 1960s I lived in Hounslow West under the flight path to Heathrow, so watching aircraft was unavoidable. Sometimes the wind changed and they were taking off. Then the noise was horrendous, but most of the time it was bearable, and some of the aircraft, such as Comets, looked quite elegant and graceful. |
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02 Jul 18 - 07:01 PM (#3934879) Subject: RE: BS: Useless Ryanair From: Tattie Bogle British Airways come almost as far down the list for customer satisfaction (3rd from bottom) as Ryanair (2nd from bottom) for short-haul economy flights, according to the latest "Which" survey. Jet2.com is second from top, followed by Norwegian in 3rd place. Musician friends recently used Norwegian to fly from Edinburgh to Spain, simply because they had a more accommodating attitude to taking musical instruments. Have flown Ryanair on a number of occasions, and not really had any major problems, tho it did seem a bit ludicrous in Rome being told our hold bag was overweight: we then took out various items, strapped them around ourselves: the bag was then OK weight and we were rather warm but no excess charge! Total weight on flight - THE SAME! As for long-haul from Edinburgh, I would avoid like the plague going anywhere via Heathrow, whih is what some travel agents seem to regard as the be-all and end-all. Flew Crossair and Swissair to Hong King and back some years ago. Air France to Buenos Aires and Singapore (on different occasions) with just one change at Paris CDG. |
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03 Jul 18 - 12:36 AM (#3934896) Subject: RE: BS: Useless Ryanair From: The Sandman Dick, you know by my stature that is I was to take my frustrations out bodily on people I would come off worse..... If anything, the amount of stress I bottle up at work made this the last straw that broke the camel's bac, try taking deep breaths and doing transcendental meditation |
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03 Jul 18 - 02:49 AM (#3934903) Subject: RE: BS: Useless Ryanair From: Rusty Dobro BOAC - Better On A Camel SAS - Sex and Satisfaction SABENA - Such a Bloody Experience, Never Again! QANTAS - Quite a Nice Trip, All Survived BEA - Basic Experimental Airways and my personal favourite: LUFTHANSA - Let Us Fxxx The Hostess As No Steward Available! |
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03 Jul 18 - 03:53 AM (#3934911) Subject: RE: BS: Useless Ryanair From: David Carter (UK) When I read your post, Tattie Bogle, I was wondering who could possibly rank below both BA and Ryanair in terms of customer satisfaction. Turns out its Vueling, who I had not heard of before. I will give them a wide, wide berth. Eurowings are also allegedly pretty poor. They seem to be the successor to Germanwings, who lost a lot of business as a result of the French Alps disaster in 2015. |
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04 Jul 18 - 02:01 PM (#3935269) Subject: RE: BS: Useless Ryanair From: leeneia Let's get back to the OP, whee SPB threw his cell phone across the room. SPB, you did that because you were feeling one of the worst emotions - helpless rage. I'm glad it was a phone and not a pet or a baby. You were trying to meet two conflicting demands. I call it being twisted. Your partner screwed up the reservation and wanted to be rescued right away. Ryanair is a budget company and wanted you to wait for normal business hours before it would help you. Fury set in, and the poor phone played the price. Practice thinking some thoughts to defuse helpless rage, such as I can't do everything. This was YOUR screw-up. It's only money. Ryanair is probably spending most of its cash on safe planes. It will probably be fine tomorrow. ========== I' pretty sure that somebody capable of making an airline reservation which goes the wrong way entirely needs help. Set some rules. "Don's try it on a phone." "Have a friend look it over." |
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04 Jul 18 - 03:51 PM (#3935284) Subject: RE: BS: Useless Ryanair From: SPB-Cooperator iI wasn;t working late, the whole thing wouldn't have occurred in the first place. |
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04 Jul 18 - 05:24 PM (#3935302) Subject: RE: BS: Useless Ryanair From: Senoufou If people think Ryanair are difficult to contact and their customer services are rubbish, has anyone ever tried to contact HMRC? (the government tax office) I've often lost the will to live waiting while the same music plays over and over, and a robot repeats the same inane drivel. I could have thrown all our furniture against the wall and chewed my own arm off in frustration! |
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04 Jul 18 - 06:09 PM (#3935312) Subject: RE: BS: Useless Ryanair From: robomatic We had a local (Alaska based) Ryan Air (I assumed the owner's first name was 'Ryan'. First time I flew 'em way way back when I was an Alaska newbie, I took a jet flight to Fairbanks, then found a kind of shack you had to walk to for Ryan, weighed in with luggage on bathroom scales, and out to the fourteen passenger Otter (made in Canada). I never had a problem with our Ryan Air despite learning that some co-workers called it "Dyin' with Ryan". Even that time we took off from Shishmaref clearly overloaded and spent the flight at about five hundred feet altitude. Later on they had a major disaster in one of their heavily loaded planes where there was too much reindeer meat stored too far aft. The center of gravity was compromised. Those folk truly died with Ryan and for this and maybe other causes they are no more. We had another airline, Frontier, again an Alaska original. I think they went under for business reasons, but not before my brother wrote a song about them to the tune of 'Barret's Privateers'. |
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05 Jul 18 - 02:52 AM (#3935359) Subject: RE: BS: Useless Ryanair From: David Carter (UK) Yes, Sen, often, both as a taxpayer and as an extremely small scale employer. Yes its a pain waiting for the music to end to get through. But when you do I have always found them to be extremely helpful. |
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05 Jul 18 - 02:58 AM (#3935361) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Working for Chartered Accountants, we use the agents' line and normally get through within 30 seconds. Perhaps more staff are allocated to the agents' line, I don't know. |
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05 Jul 18 - 03:00 AM (#3935362) Subject: RE: BS: Useless Ryanair From: Senoufou I often needed help with their online Tax Return (my husband did a little self-employed cleaning and we wanted to declare his earnings in order to be legal.) The wretched page wouldn't load and go on to the next one. I used to call them and it was sheer hell trying to get through. But you're right David, I (eventually) got a pleasant person who explained with great patience what to do. It was the ridiculous lack of call centre staff, for the volume of calls, that annoyed us. Obviously, every January people are submitting their Tax returns and they should realise that. I was never so pleased in my life when my husband was offered full-time employment as a school cleaner. He loves the job, loves all the staff, it's only ten minutes from our house and....I'll never again have to deal with his Tax returns. Long live PAYE!! |
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05 Jul 18 - 03:09 AM (#3935366) Subject: RE: BS: Useless Ryanair From: Nigel Parsons Yes, and most of HMRC's departments also do 'Webchat' so you don't have to hang on the phone. Just set your computer to make a loud 'Ping' when you get a response. (saves you staring at the screen, you can get on with something else) A list of departmental helplines is available here: HMRC Helplines Checking a few of the more common I find that at least the following have a Webchat option: Tax Credits VAT Customs Income Tax Child Benefit Self-assessment |
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05 Jul 18 - 03:18 AM (#3935368) Subject: RE: BS: Useless Ryanair From: David Carter (UK) They are one of the few organisations who take you seriously when you suggest that they might have a bug in their software (in this case Basic PAYE Tools). |
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05 Jul 18 - 03:28 AM (#3935372) Subject: RE: BS: Useless Ryanair From: Senoufou Oh Nigel, I wish I'd known that! But I'm not terribly techno-savvy, and my husband's English is a bit dodgy, so we really were struggling. Back to airlines, we're always astonished at the difference in air fares depending on when one flies, and with whom. Getting from Norwich to Abidjan is sheer hell. One can do all sorts of combinations, and the fare last year was £1400 return, a huge sum for us to find. He has to access an airport that flies to Abidjan, and there are Brussels and Paris, with Air Brussels or Air France. Then there's Air Maroc, via Casablance. Heathrow do some, but how to get down to West London from rural Norwich (£500 return by taxi) He has four enormous suitcases, so Megabus or the train would be problematic. However, recently, he's found that Air France do the lot for £400 return (!!!) if booked either months in advance or at the last minute. This means he could afford the taxi down to Heathrow and catch the Air France flight there. But what if the buggers decide to go on strike at a moment's notice? If only lovely Emirates did Norwich to Cote d'Ivoire direct! |
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05 Jul 18 - 03:29 AM (#3935373) Subject: RE: BS: Useless Ryanair From: Senoufou Casablanca, not Casablance!! |
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05 Jul 18 - 08:10 AM (#3935424) Subject: RE: BS: Useless Ryanair From: Jim Carroll "Casablanca, not Casablance!!" Easy mistake to make Sen YOU'RE LUCKY - MIGHT HAVE BEEN THIS Jim |
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05 Jul 18 - 08:36 AM (#3935426) Subject: RE: BS: Useless Ryanair From: Senoufou Hahaha Jim, 'The boy stood on the burning deck...' That'll start a whole flurry of funny parodies on here. (I look forward to reading them if so!) |
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05 Jul 18 - 08:44 AM (#3935427) Subject: RE: BS: Useless Ryanair From: Jim Carroll Not sure you're ready for mine Sen Jim |
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05 Jul 18 - 11:38 AM (#3935474) Subject: RE: BS: Useless Ryanair From: leeneia "lost the will to live waiting while the same music plays over and over, and a robot repeats the same inane drivel." Helpless rage again. Twisted again. You have to hold onto the phone to get help, but you don't want to because of the music and drivel. Study your phone. Does it have a button that says SP Phone? That's speaker phone. Push it and set the phone down, and you will hear what's on the line. While you listen with one ear, you can be doing something else. When the agent finally comes on, don't pick the phone up and talk into it or you will hurt the poor person's ears. Leave the phone on the desk and speak into from a distance. 12-16 inches, maybe. Then again, there's the Webchat feature, as described. The important thing is to avoid twisting followed by helpless rage. |
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06 Jul 18 - 11:14 AM (#3935731) Subject: RE: BS: Useless Ryanair From: Nigel Parsons Eliza (Sen): Boy stood on the burning deck parodies Loads of 'em. |
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09 Jul 18 - 02:33 AM (#3936199) Subject: RE: BS: Useless Ryanair From: Bonzo3legs Where is the former Monarch Airline fleet now? We always paid for extra legroom seats, which provided a very comfortable flight. |
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09 Jul 18 - 03:16 AM (#3936210) Subject: RE: BS: Useless Ryanair From: Senoufou Hee hee Jim and Nigel! Many of these I remember from my childhood. |