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08 Dec 21 - 12:55 PM (#4128400) Subject: BS: Missed Appointments From: SPB-Cooperator Feeling a bit peeved today as the self-employed electrician who works for the electrical contractor of the services company of my housing trust failed to turn up for a appointment to repair an overhead light socket which I reported nearly 3 weeks ago. I got a call from the contractor on Monday asking if the electrician could arrive yesterday, to which I said I couldn't be home, and confirmed an appointment for today. Yesterday, while I was out I got a phone call from the electrician to say that he was 'in the area' and wanted to do the repair that day, to whom I repeated that I was not at home, and that I had an appointment the following day. Today - waited at home. 4pm - no electrician. So I rang the service who made an excuse that the contractors tried to contact me on Monday - but couldn't get an answer and all they could do is send an email to the contractor to ask them to make another appointment with me. As far as that is concerned, I feel that it is unsatisfactory, and that the contractor should contact the electrician and order him to carry the work (probably only a few minutes job) - I have no problem if they are sent out to do the job after they get back home from work, and fiddle with electrical fittings in the dark. I would also have had no problem if the electrician, the contractor, the service company and/or my housing trust were to contact me if the electrician couldn't make it, apologise and make another appointment on the spot. Thats got that off my chest, can get back to eating dinner. |
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08 Dec 21 - 04:56 PM (#4128419) Subject: RE: BS: Missed Appointments From: Sandra in Sydney my white goods repairers say if they can't get parking they will go away ... Parcel delivers are famous for double parking for long enough to toss a card under the door saying they tried to deliver & parcel can be collected from Post Office after 4pm! Parcel deliverers are famously overworked & undeerpaid, so are not really to blame, but ... I've been lucky so far, but I live in the inner city (one station from the CBD), in a 100 years old apartment block with no parking in a street almost full of similar blocks (heritage streetscape!) plus a couple of modern blocks with parking. |
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08 Dec 21 - 07:16 PM (#4128429) Subject: RE: BS: Missed Appointments From: Stilly River Sage It is typical here in the US, if you have an appointment with the Internet/Cable installers or repairers to have to set aside a block of four hours (8am to noon, 1pm to 5pm, etc.) and have them arrive 20 minutes before the end of that block. There are other folks you call and you'd better be ready early because if they can start early they will. This is sometimes the case with plumbers, and with my friend who does gardening and cuts down trees for me. With some deliveries it's possible to pull up a map and watch the dot move along it's route and have a notice of how many stops until it's your turn. Mostly you just wait. Good luck getting that fixture repaired. |