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23 Feb 02 - 01:06 PM (#656155) Subject: The Roadrunner From Hell From: SINSULL Last Tuesday I had Roadrunner installed - sort of. The work order did not have a Login or Password and there was a fire drill at Time-Warner ( I kid you not) so the cable guy couldn't complete the installation. He gave me a number to call to get the password/login and complete the installation myself - when the drill was over. Unfortunately...multiple error messages later I discovered that not only did Roadrunner not work, I could no longer respond to messages on my AOL account or open links anywhere. So I called for service and was put on hold TWICE for 30 minutes. I then called Customer Service and demanded a live body in my home to get this sthing working. I got three. My new neighbors must think I am running a brothel. All these strange and attractive young men coming and going. Anyway, they worked for 45 minutes on Friday and had to quit when 5 0'clock came around. I can use AOL but Outlook has a virus which accompanies every email I send - an email from me with no title which when opened says I_AM_SORRY and offers a download. I can't browse - they replaced Internet Explorer with a newer version which refused to work then could not re-install the old version. Every page I opne is followed by a script error and question "Do you want to keep running script on this page?" If I say "YES" it reappears. If I say "No" it goes away. What the F**K is going on. AOL.exe is gone. among other things. The technician says the problem is my computer. If I cancel Roadrunner, I am worse off than when I was using AOL. Their supervisor is supposed to call me on Monday. HELP!!!! |
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23 Feb 02 - 01:12 PM (#656162) Subject: RE: Help: The Roadrunner From Hell From: Clinton Hammond What exactly IS Roadrunner? And why would anybody CHOOSE to run AOHELL??? |
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23 Feb 02 - 01:27 PM (#656174) Subject: RE: Help: The Roadrunner From Hell From: SINSULL Clinton...if I didn't love you dearly I would say something we will both regret. My frustration level has reached the "I am going to throw this *!**%?!!* thing out the window and not even bother to open it" level. If you make me cry, I will sic Cletus on you...and the boy carries rabies among other diseases. |
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23 Feb 02 - 01:31 PM (#656175) Subject: RE: Help: The Roadrunner From Hell From: catspaw49 Yeah Sins, but so does Clinton.......... PM me a phone#.....I have RoadRunner and love it....Sorry. Spaw |
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23 Feb 02 - 01:42 PM (#656182) Subject: RE: Help: The Roadrunner From Hell From: Clinton Hammond Oh Sinner... I'm just picking on ya cause ya make it so easy to do! LOL!! Especially if yer on AOL!!! .-) Seriously though, I am curious... what IS Roadrunner?? |
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23 Feb 02 - 01:49 PM (#656189) Subject: RE: Help: The Roadrunner From Hell From: catspaw49 RoadRunner is a CableModem Internet access. Super fast broadband digital access that is owned by Time-Warner. I have had them for about 6 months now and they have been simply fantastic to me service-wise. I had a few problems at first that they took care of quickly and I have never had better relations by phone with any computer support people then I've had with theirs. The service works great and their support has been wonderful......Which is why I find Sins' problems kinda' upsetting. They've been nothing but fantastic to me. Mark Cohen is on RR too and so are a few other 'Catters. Spaw |
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23 Feb 02 - 02:41 PM (#656222) Subject: RE: Help: The Roadrunner From Hell From: Mark Cohen Sins, it sounds like you have at least one virus on your system, that may have gotten in when they tried to install RoadRunner...or may have been there already. If you have an antivirus program, try to run a full system scan. If you don't, get one (I'd recommend either Norton AntiVirus or McAfee Virus Scan -- don't go for bargains here) and scan your entire system. When you install the program it will try to access the internet to download the latest virus definitions. With luck, it will find a way to do that which doesn't require your browser. With even more luck, that will enable you at least to get your system back to the way it was before RR. In addition, you should call your cable company and go as high up in the chain of command as you need to in order to find somebody who will listen to you and get the thing working. I agree with 'Spaw, I've had (knock! knock!) no problems with RoadRunner in the few months I've had the service. And even though RR uses MS Outlook as their default email, I never use it; most viruses are built to cruise on Outlook and Outlook Express. Good luck! And feel free to send me a PM if you run into more problems. Aloha, Mark |
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23 Feb 02 - 02:45 PM (#656225) Subject: RE: Help: The Roadrunner From Hell From: SINSULL To be fair, the technicians who come here are first rate. I am not thrilled with their Customer Service people who twice switched me to Tech Service without warning me - the 30 minute delays. The third time I called, I didn't give them an opportunity to switch me. I demanded someone come to the house - that must be a phrase they are told to honor. Next day I had three technicians here. Everyone I know who has Roadrunner loves it. That's why I gave it a try. I need to upgrade my computer anyway - it is 3 years old. So if that is what is necessary , I will do it. But meantime I have less than I started with - very frustrating. This past week makes AOL actually look good. And i promise - once this is all worked out, I will update you. |
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23 Feb 02 - 02:50 PM (#656229) Subject: RE: Help: The Roadrunner From Hell From: catspaw49 Mark, I thought Sins had Norton but I may have been mistaken. Whatever it is, I agree that she has a virus, perhaps this one. Spaw |
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23 Feb 02 - 03:15 PM (#656243) Subject: RE: Help: The Roadrunner From Hell From: SINSULL I have Norton and ran a scan. It says no viruses. But every time I try to contact Symantec about I_AM_SORRY or even click on a link to them I get this error message. It happened when I tried to open Catspaw's link above too. WAOL caused a stack fault in module WSOCK32.DLL at 0177:78819c2f. Registers: EAX=6e616d79 CS=0177 EIP=78819c2f EFLGS=00010246 EBX=00000000 SS=017f ESP=03dd2000 EBP=7841802d ECX=000001b7 DS=017f ESI=0277e7d5 FS=337f EDX=000001d4 ES=017f EDI=78819ada GS=0000 Bytes at CS:EIP: e8 fb ff ff ff 00 00 00 00 00 00 00 00 00 00 00 Stack dump: 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 Thanks for the support, guys. Maybe I won't toss it all out the window. |
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23 Feb 02 - 03:46 PM (#656268) Subject: RE: Help: The Roadrunner From Hell From: Amergin Sins....I would suggest taking your pc in to the shop....or just do a complete reformat...Especially if you keep getting error messages when asking about I am Sorry.... or you can see if this is your issue: |
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23 Feb 02 - 04:05 PM (#656283) Subject: RE: Help: The Roadrunner From Hell From: kendall I had rr for a short while. Same problem as Sinsull has. Dumped it and went to a local ISP. it's not as fast, but, neither am I, so, it works well, and it's half the price of rr. |
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23 Feb 02 - 04:39 PM (#656301) Subject: RE: Help: The Roadrunner From Hell From: catspaw49 Must be something about you folks up in Maine.........RoadRunner has an outstanding reputation and are the top rated CM service regarding support and assistance. Once you have experienced Cable Modem service, it's hard to imagine how damn sslllloooooowwwww the net is with a local ISP. Spaw......RoadRunner addict |
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23 Feb 02 - 09:01 PM (#656465) Subject: RE: Help: The Roadrunner From Hell From: SINSULL Thanks, Amergin. I tried your link and got...wait...another error message followed by the boot. WAOL caused a stack fault in module WSOCK32.DLL at 0177:78819c2f. Registers: EAX=6e616d79 CS=0177 EIP=78819c2f EFLGS=00010246 EBX=00000000 SS=017f ESP=04142000 EBP=7841802d ECX=000001d3 DS=017f ESI=0051df09 FS=1acf EDX=000001f0 ES=017f EDI=78819ada GS=0000 Bytes at CS:EIP: e8 fb ff ff ff 00 00 00 00 00 00 00 00 00 00 00 Stack dump: 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 78819c34 Cybertours, here I come. |
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23 Feb 02 - 09:30 PM (#656486) Subject: RE: Help: The Roadrunner From Hell From: Uncle Jaque Yikes, guys; We just got RR installed Friday afternoon, having had it up to the ears with the agonizingly slow, sometimes inaccessable during peak hours internet connection via our dial-up ISP, not to mention the increasingly frequent "disconnects". Others who have gone cable have had nothing but positive feedback about it, and it's been around for about 3 years now, so it was time to go for it. the price is roughly the same as the DUN ISP (Internet Service Provider) plus the dedicated phone line we had for it, which will soon be disconnected. So far it has sped up the surfing noticeably. We are having a bit of an interesting time setting up E-mail during the transition; the guy who had our e-dress before us (a certain "Jason Clarke") still had his inbox full of spam and his/"our" homepage up, which has been interesting, but the techies are working on it. I havn't had to "hold" much more than 5 minutes for them, which is better than GWI where we usually had to leave voice mail and hope that they would call back the same day. Gee, Sins; the young fellow who was here installing us on Friday got a phone call on his cellular and had to book it out of here around 3:45 PM; I wonder if he was one of the "swat-team" they sent to try and do your damage-control? Was one of them a mid-20's redhead with glasses? I was quite impressed with him and will request him specificly whenever we need tech service here again. I like to work with people I'm familiar & comfortable with. Your problems seem to be an anomoly, and I hope you can hang in there with 'em and give them a chance to work things out - which can be difficult over the weekend. |
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23 Feb 02 - 09:47 PM (#656496) Subject: RE: Help: The Roadrunner From Hell From: Dicho (Frank Staplin) A rant and thread creep, so please ignore if you are looking for information. To me, all computers are from Hell, but like wives, we are stuck with them. I was going along happily until I got an upgrade on McAfee antivirus and contracted for their daily service. This worked fine for a while except that every time I started the computer I was told to hit a key to continue. Some file instruction was missing. The virus updates worked fine until they put out an another upgrade. After that, updates would start to load but never finish. Support from McAfee suggested changed settings and an upgrade on Internet Explorer. I had a tutor helping me with Office 2000, and she couldn't help. Her husband, an expert computer consultant ($200/hr range), searched for an hour before he found the missing file instruction that caused the "continue" error. It took another hour before he got everything working (changed settings, etc., etc. The McAfee won't work with the old Netscape program available here from the local high-speed cable company. He didn't charge, bless him, because he was just helping his wife. Now I have to learn how to work back and forth between Netscape and Explorer. Even Mudcat looks different (underlines thread names with Explorer, colors changed, and I have to write in my moniker, etc. ). I am used to Netscape and its arrangement of bookmarks, etc. As I said, a rant and thread creep. In Canada; haven't heard of Roadrunner here. |
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24 Feb 02 - 05:25 AM (#656643) Subject: RE: Help: The Roadrunner From Hell From: CarolC *grin* Dicho, if you're keeping your wife just because you think you're stuck with her, I think the joke's on you, buddy. |
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24 Feb 02 - 07:33 AM (#656696) Subject: RE: Help: The Roadrunner From Hell From: kendall Carol C you read my mind! Better be careful! |
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24 Feb 02 - 10:37 AM (#656783) Subject: RE: Help: The Roadrunner From Hell From: Clinton Hammond There's a very handy, online virus scanner at... Might help? Can't hurt... ;-)
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24 Feb 02 - 11:37 AM (#656800) Subject: RE: Help: The Roadrunner From Hell From: SINSULL I don't know, Carol. I am kind of hoping that Dicho's wife gives him at least as much grief as McAfee. Sounds like what she needs to do if she plans on staying with him. But Dicho...if she starts agreeing with you, watch out! Thanks, Clinton. But that link too causes an error message and I get kicked out. Think I will go dig out my book on Morse Code. It may be my only option. |
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24 Feb 02 - 11:44 AM (#656803) Subject: RE: Help: The Roadrunner From Hell From: Bat Goddess Last September we got AT&T Broadband cable -- and had some similar problems. Right off the bat, like Sinsull's, the work order didn't have login or password. No firedrill, though. Instead, the installers hadn't known how far from the pole we were and didn't have enough cable and had to wait for another truck & more guys. Anyway, it was late on a Friday and without the information that was lacking on the order, we couldn't get it set up and working until Monday. (They have nobody who has a clue about anything working on weekends.) Then we ran into a hassle because we were attempting a non-standard installation -- meaning I didn't want to have to re-install IExplorer which I was already using, and I DID NOT under any circumstances want to use Outlook (which was the only e-mailer they support) instead of my Eudora. After dealing with several techs, Tom was ready to go ballistic. So we did the only civilized thing -- we had lunch on the deck. Then I called and finally got a tech who not only understood what we were asking, but knew her way around Macs as well. Finally we were up and running. (Just in time for Tuesday, Sept. 11 . . .) Then came the billing problem. They billed us for over 3 times what they said they were going to -- and trying to reach a real person to straighten the matter out was impossible. (Well, we did get one -- tech support, not billing since you can't actually TALK to billing -- who when we told him about the promotion we had taken advantage of -- over the phone, by the way -- told us we should have gotten it in writing. Well, Tom was about to go ballistic again. Then we realized that the ultimate arbitor (according to the back of the bill) was our town government (the municipal authority is the regulator). Tom contacted the Town of Nottingham Selectman's office and was not only given immediate advice, but within a half an hour we had been contacted by AT&T and the matter resolved. (We didn't have to pay another bill for 3 months.) Linn |
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24 Feb 02 - 11:49 AM (#656804) Subject: RE: Help: The Roadrunner From Hell From: Clinton Hammond My only other advice Sinner... Is to shoot the bucks it's gonna cost to take this beast somewhere and have it cleaned, and then reinstall all yer software... Some viri will hide in memory during a reformat even, and are VERY hard to get rid of... If that's infact what it is... and there are a few folks here, ones who seem to know what their talking about who seem fairly certain that might be yer problem... From my own experience, an error message like "stack fault in module WSOCK32.DLL" can sometimes be address with a reinstall of just your OS without reformatting... Either by DELTREEing the WINDOWS directory, or by 'soft installing'... that is popping in yer CD and reinstalling your OS right over the old install... Good luck eh... ;-) |
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24 Feb 02 - 02:10 PM (#656882) Subject: RE: Help: The Roadrunner From Hell From: Mark Cohen --. --- --- -.. .-.. ..- -.-. -.- ... .. -. ... ..- .-.. .-.. .- .-.. --- .... .- -- .- .-. -.- .-- .- ...-- .... ... - (.. -. .- -.-. - .. ...- .) |
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24 Feb 02 - 02:37 PM (#656889) Subject: RE: Help: The Roadrunner From Hell From: catspaw49 Boy oh boy, if that ain't the truth!!! Very astute Doc......Thanks. Spaw |
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24 Feb 02 - 02:43 PM (#656892) Subject: RE: Help: The Roadrunner From Hell From: Mark Cohen By the way, Sins, did you update your virus definitions before running the scan? The program can't find a virus it doesn't know about. No doubt you know that, but a lot of people don't... Aloha, Mark |
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24 Feb 02 - 03:02 PM (#656896) Subject: RE: Help: The Roadrunner From Hell From: Dicho (Frank Staplin) Note to Carol C, et al. I have been stuck with my wife for over 50 years and through four kids. Sometimes the problem is as simple as the settings. It can be difficult to sort this out. I bet the problem is one like this and not any virus. You may have to get a technician to help if you are computer-ignorant and a Luddite like me (the neighborhood computer freak will do). |
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24 Feb 02 - 04:49 PM (#656943) Subject: RE: Help: The Roadrunner From Hell From: kendall MARK! Watch your language! Kendall MORSE |
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24 Feb 02 - 05:22 PM (#656965) Subject: RE: Help: The Roadrunner From Hell From: SINSULL Too late, Kendall. Joe Offer already censored him. Mark - I can't update the scans as I get bumped off everytime I try to connect to Symantec. |
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24 Feb 02 - 06:27 PM (#657008) Subject: RE: Help: The Roadrunner From Hell From: mack/misophist Dear Sinsul,
This May help if it's a stack overflow problem. Open a dos window. Type edit config.sys. Press Enter. In the Edit window, enter the three lines: |
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24 Feb 02 - 06:31 PM (#657011) Subject: RE: Help: The Roadrunner From Hell From: mack/misophist One other thing. I've never used AOL so I'm ignorant about them but your error message starts out WAOL and that sure looks like an AOL reference. Are you sure everythings been revoved that should be? You might consider regedit. |
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25 Feb 02 - 02:37 PM (#657631) Subject: RE: Help: The Roadrunner From Hell From: SINSULL Well...it is 2:36PM and still not call from the supervisor. Wiley Coyote has my sympathy. Is there an ACME computer service I can use? |
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25 Feb 02 - 07:56 PM (#657857) Subject: RE: Help: The Roadrunner From Hell From: kendall Wilie coyote must have failed biology; imagine trying to trap a road runner with bird seed! |
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25 Feb 02 - 10:12 PM (#657913) Subject: RE: Help: The Roadrunner From Hell From: SINSULL At 2:45 I called Customer Service who promised to have the supervisor call me. Still waiting...I hate to go to bed and miss his call. Sigh. Waiting is the thing I do least well. |
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25 Feb 02 - 10:15 PM (#657916) Subject: RE: Help: The Roadrunner From Hell From: catspaw49 Are you calling the local T/W group or RoadRunner direct? Spaw |
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26 Feb 02 - 05:05 PM (#658466) Subject: RE: Help: The Roadrunner From Hell From: Mark Cohen Kendall, I didn't know you knew Hawaiian! I'll be more careful next time... Aloha, Mark Any luck, Sins? |
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26 Feb 02 - 05:28 PM (#658486) Subject: RE: Help: The Roadrunner From Hell From: Dicho (Frank Staplin) The Roadrunner is a member of the cuckoo family. Sounds like some of their service people are as well. Catspaw, do you know if Roadrunner is available anywhere in Canada? Just curious; never heard of it. |
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26 Feb 02 - 06:29 PM (#658542) Subject: RE: Help: The Roadrunner From Hell From: Hollowfox Dicho.."Sometimes the problem is as simple as the settings ..." Are there settings on husbands as well as wives? duckingandrunning, Mary |
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26 Feb 02 - 06:34 PM (#658546) Subject: RE: Help: The Roadrunner From Hell From: Dicho (Frank Staplin) Geeeeee! I started a new paragraph to avoid confusion, but now that you put it together, Mary, interesting thought! Yep, after a lot of years, both of us know the settings to use. |
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26 Feb 02 - 06:38 PM (#658551) Subject: RE: Help: The Roadrunner From Hell From: SINSULL No luck! I even called again and got no call back. Very strange. I know my phone is working. I guess it's back to AOL. Nobody likes me; everybody hates me I'm gonna eat some worms... |
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26 Feb 02 - 10:31 PM (#658702) Subject: RE: Help: The Roadrunner From Hell From: Bill D well, I am wishing for faster service, but I am keeping a wary eye on stuff like this!...I will NOT use anything which tries to tell me what browsers or email to use...and I will use pony express and smoke signals before AOL... I use Norton, but I also have AVG antivirus as a backup, which is free and has automatic updates and seems to have VERY good ratings. SINSULL, I am in DEEPEST sympathy...I would have gone totally ballistic by now and been pounding at some office door! |