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01 Sep 02 - 07:08 PM (#775357) Subject: My computer has a virus From: RangerSteve My computer developed a virus and erased my McAfee V Shield. I bought a McAfee CD Rom and tried to download it, but it took three attempts, and at the very end the program ended up causing my computer to crash. I set it up again and had a V shield (the one that came with the computer set-up originally) but the virus has erased it again. Is there another anti virus program available? My boss recommended Norton, but does anyone else have any recommendations? McAfee is definately out, since their customer service number is a toll call, and it's in the Netherlands for crying out loud. And I don't trust them anymore. Thanks, Steve |
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02 Sep 02 - 12:05 AM (#775363) Subject: RE: BS: My computer has a virus From: Gypsy Any clue as to what virus it is? I have had great luck with nortons....the tech support is pretty good. However, you need to have the currentmost version, before you can get toll free tech support. You can also check the norton site, and the microsoft site oftentimes has free fixes. Give the symptoms, someone around here will be able to diagnose it. |
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02 Sep 02 - 12:49 AM (#775370) Subject: RE: BS: My computer has a virus From: artbrooks I gave up on McAfee after a year or more of trying to make it work right. I'm pretty happy with Norton. |
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02 Sep 02 - 02:03 AM (#775395) Subject: RE: BS: My computer has a virus From: hesperis www.grisoft.com AVG antivirus. It's good. I check with three different ones, though, and a trojan scanner. |
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02 Sep 02 - 02:17 AM (#775398) Subject: RE: BS: My computer has a virus From: JohnInKansas I hate to jump on the "bash McAfee" wagon, but I gave up on them about a year ago when I figured out that everytime I visited their website I had to spend time clearing all the popups and "offsite" cookies. It just doesn't seem like a company with a reputation as strong as theirs should need to support their web presence SPAMMING users with ads. Most software copyright agreements (End User License Agreements - EULAs) prohibit publishing any "commercial review" of the software without permission. Several magazines have commented recently that McAfee was not included in competitive reviews because they refused to permit it, when asked. I'm a little "underwhelmed" with Norton, because they've adopted the attitude "we'll do what's good for you - you don't need to know." It's very difficult to figure out what you need to set up, what you can set up, and what it's actually trying to do that you can't change - but it's the best I've got for now. (For business reasons, it's very difficult for me to try to use anything other than "mainstream" commercial software.) John |
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02 Sep 02 - 02:22 AM (#775401) Subject: RE: BS: My computer has a virus From: GUEST PLEASE post the identification of the virus - and its file location .... if you can determine date, time and origin...please post it also. |
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02 Sep 02 - 02:35 AM (#775408) Subject: RE: BS: My computer has a virus From: C-flat Norton has worked well for me up to now too. |
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02 Sep 02 - 05:41 AM (#775446) Subject: RE: BS: My computer has a virus From: Gurney I've found ETrust easy to use and it found/removed a worm Norton missed. It is the old InoculateIt anti-virus, and it is fast to update. Computer Associates, pretty cheap too. |
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02 Sep 02 - 06:19 AM (#775454) Subject: RE: BS: My computer has a virus From: RangerSteve thanks for the info. Gypsy and Guest - I don't know much about computers or viruses, but this particular virus is trying to spread itself by sending emails with attachments to websites that I visit. When the emails are refused - because the websites don't accept e mails with attachments- I get e mails back stating that the mail was refused, and there's always an attachment stating the reason. I've been told not to look at the attachments, which I haven't. Also, when I delete anything from my computer, or use RealAudio, I find that I can't shut my computer off unless I hit the off button, or unplug the computer. The Mcafee version (4.0) that I downloaded wiped everything off of my computer. I fortunately was able to find my HP set up CDRoms and got everything back, including the original VShield, but the virus wiped it out again. I hope this is enough info for anyone who wants to identify the virus. Thanks again for everyone's help. Steve
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02 Sep 02 - 09:58 AM (#775533) Subject: RE: BS: My computer has a virus From: Bobert Seein' as I am a self professer computer idiot, I trusted the folks who I know are on the other end of the spectrum and Norton won, hands down. Now, I'm sure that you know that Norton won't install until until you wipe out the virus first and there are a couple of porgrams that your pudder folks will share with you that can wipe it out, depending on which viris you have. I just had the Kles viris last month that came in on an email attachment and my friends came to the rescue and wiped it out and installed the Norton. Then we went thru old emails deleting them and found about 10 of them that had viris attachments that had been received in the last month or so. One of my friends says his Norton had stopped 10 virus's in a one week period... Good luck, Bobert |
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02 Sep 02 - 11:22 AM (#775571) Subject: RE: BS: My computer has a virus From: Bill D I own Norton...but I also have AVG, as recommended above!...It is FREE, and will update itself automatically..(just did it yesterday)....it is a fine product! AVG-Antivirus |
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02 Sep 02 - 12:01 PM (#775588) Subject: RE: BS: My computer has a virus From: Biskit The above link doesn't work,...please try again i'm really interested. Thanks, Biskit |
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02 Sep 02 - 01:16 PM (#775632) Subject: RE: TECH: My computer has a virus From: Bernard Steve, it sounds pretty likely that you've got Klez, which is pretty nasty to eradicate. My laptop became infected with it some while back, but I managed to get rid of it with a bit of mucking around. First, download the latest 'fix' from Symantec's website (Norton), and follow their instructions. In particular, you need to run MSCONFIG in 'Safe Mode' and disable any references to files with 'wink' (+ random letters) in their name. You also need to 'find' any files on your computer which mention 'wink', too. Similarly, run REGEDIT and remove all registry entries which refer to something with 'wink'. Most important - try to find someone with a computer which already has the most up-to-date version of Norton Anti Virus, and the latest virus definitions, and put your hard drive in theirs as a 'D' drive. It's perfectly safe - Klez cannot transmute itself this way. This isn't theory - this is from actual experience. Run a virus scan on the drive, which will find any infected files - make sure they are deleted, or Klez will simply come back again! I don't visit Mudcat very often these days, so if you need any more help, e-mail me...
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02 Sep 02 - 01:20 PM (#775638) Subject: RE: TECH: My computer has a virus From: Bernard Forgot to mention - if you delete files after a search, remember to empty the trashcan, too - or they won't really have gone!! Symantec link for 'removal tool'. |
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02 Sep 02 - 03:29 PM (#775709) Subject: RE: TECH: My computer has a virus From: Peter K (Fionn) It's worth keping in mind that NO virus guard is 100 per cent up to date because new viruses and tojans/worms are constantly being evolved. Sometimes McAfee will be ahead of the game on one particular virus, sometimes, Norton, etc. Always try to get the name or any other info you can on any virus that strikes. For instance if a remote webmaster returns your mail because of a suspect attachment, be sure to scour it - there may be useful info in it. ((If your machine has been infected, you probably didn't originate the message yourself in the first place. Once you've got a name, or the name of a rogue file attachment or whatever, do a web search for that, and you'll probably find a downloadable freebie fix for that specific problem. Or failing that, you might get into a usenet group where the problem is being aired. If you can't get any info, but can still hook your PC up to the internet, go to http://www.pcpitstop.com which will analyse the state of your machine and name any viruses it finds. This is a first-class service, and it is free. Just be aware that the sponsoring mag may occasionally (and very gently) push specific products and services. |
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02 Sep 02 - 04:19 PM (#775734) Subject: RE: TECH: My computer has a virus From: GUEST,Peter from Essex Nothing on my PC ever gets as far as Outlook without at least 2 checks. Everything is manually vetted on the server using EmC Email Control and anything I don't like the look of is deleted without being read Norton is set for automatic update and checks all email being downloaded. Also for non trusted sources I give out a Hotmail address (all but one virus attacks have gone into the Hotmail account where they do no harm)
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02 Sep 02 - 05:11 PM (#775772) Subject: RE: TECH: My computer has a virus From: Devilmaster There is an online virus checker available which not only scans your computer for viuses, it also has an online database of viruses and ways to remove them. This is a free service, and it doesn't prevent viruses. I use it every couple weeks as a precaution, more or less due to the amount of time i work online. It's from a company called Trend Micro, and their virus checker is called housecall. Its website is housecall Steve |