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27 Aug 04 - 08:48 PM (#1258576) Subject: Tech: Trend Housecall Virus Scan From: GUEST,perplexed For the last few weeks my email inbox has gone beserk. I get and delete about 15 emails a day. They are either blank or telling me that a message has been sent to the web mail inbox provided by my ISP. There is no such account as I have never set one up. I did a virus scan today and it showed I have 1567 files infected with NETSKY WORM. I managed to delete all but three of these files. The remaining three all say "Unable to access" when I try to delete. So how do I ever get rid of this Worm. People in my address book are all getting these weird emails, and the FROM line always has either a name from my address book, or one very similar. So I know I am the problem, but if I can't delete NETSKY completely, how do I stop the virus from doing it's nasty work? Any suggestions in language that a five year old could understand would be muchly appreciated. |
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27 Aug 04 - 08:58 PM (#1258585) Subject: RE: Tech: Trend Housecall Virus Scan From: Bill D "unable to access" might mean they are in use, sending MORE spam... A good virus program 'ought' to be able to get 'em out by itself...be sure you are not 'connected' when you try. |
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27 Aug 04 - 09:04 PM (#1258588) Subject: RE: Tech: Trend Housecall Virus Scan From: GUEST,perplexed Yes, it did say "in Use" somewhere in the message relating to those three files. But how do I download a virus scan if I am not connected? I am new to all of this so forgive the banality I am probably displaying. |
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27 Aug 04 - 09:06 PM (#1258589) Subject: RE: Tech: Trend Housecall Virus Scan From: artbrooks Here is the Netsky removal tool from Symantec/Norton. Sorry, but I don't think it fits the 5-year-old criteria, but any 10 year old could probably help. Good luck. |
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27 Aug 04 - 09:08 PM (#1258590) Subject: RE: Tech: Trend Housecall Virus Scan From: Joe Offer Hi, Perplexed - if you're having trouble removing a specific virus, I'd suggest that you use a tool that's designed for that virus. You can go to www.symantec.com and download a removal tool - click here. I imagine McAfee and other antivirus firms offer free tools, too. Good luck. -Joe Offer- |
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27 Aug 04 - 09:42 PM (#1258606) Subject: RE: Tech: Trend Housecall Virus Scan From: GUEST,was perplexed Amazing!!!!!!!! I did the symantec download tool thingymabob, and it took about 15mins to successfully delete THREE files, so they must be the offending three files? I am clean again. Thankyou for providing the cyber soap. |