I think that is at the very least debateable. Fair dos that no-one would have expected the outcome! However the call either wouldn't work - in which case it is a waste of time and not worth airing - or it does work and ordinary working people are put under pressure to explain their failings and perhaps their jobs are at risk. Never mind the fact that a pregnant woman in hospital is put under strain knowing that folk are impesonating her family and trying to gain access to her info.
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sj