BS: It pays to get pissed off and hang up!

Subject: BS: It pays to get pissed off and hang up!
From: gnu
Date: 21 Apr 13 - 06:20 PM

After a LOAD of horseshit with "tech support" and then THREE times going thru a process I could not complete because my PC (can't explain that herein) won't allow that kinda crap I just said, "I have an appointment to get to and I will have to deal with this issue later or in another manner." and I hung up.

That was last week. This is today....

"Hello Gary,

My name is ****** and I am a Manager with ****** ***** *****.

I am writing in to check if you've any pending issues with us.
I welcome your comments and suggestions on our support processes, products, and support professionals, and how we may be able to improve your support experience.

If you want to avail our phone support option, feel free to call us at 1-800-* or provide me with a suitable 2 hour time-frame for the next 2-3 days so that a callback can be arranged for you accordingly.

If you want to continue working via email, please let us know the status of the issue so that we can proceed in case you need additional assistance to resolve the current issue.

Thank you for being such a valuable customer with *.

Best Regards,

*
_____________________________________________

I spoke with * on the phone before * sent that email. * wanted to talk with me. I told * Gary was out but that he told me about the problem. We discussed it and * assured me that their software works as advertised and there must be some miscommunication.

Yeah... like telling me if I tried to do what I said I did when I talked to tech support (didn't work as advertised) my licence would be revoked and I would lose all access and no refund???

It pays to get pissed off and let them know it... SOMEtimes.

There is a lot more detail but that's the nutshell. We'll see how it works out.

Subject: RE: BS: It pays to get pissed off and hang up!
From: Nigel Parsons
Date: 22 Apr 13 - 07:54 AM

It's better to be pissed off than to be pissed on (unless you're into that sort of thing)

Subject: RE: BS: It pays to get pissed off and hang up!
From: Bobert
Date: 22 Apr 13 - 08:03 AM

It would be nice if the tech support, at least, spoke the same language as the customer... No???

B~

Subject: RE: BS: It pays to get pissed off and hang up!
From: John MacKenzie
Date: 22 Apr 13 - 08:27 AM

That's like expecting Americans to speak English, Bobs. :)



(It's a joke, OK!)

Subject: RE: BS: It pays to get pissed off and hang up!
From: Sandra in Sydney
Date: 22 Apr 13 - 10:15 AM

did someone say something about tech support not speaking the same language. It's a very old joke (I've had it since 2006)


12 days of Christmas (techonolgy version)

On the first day of Christmas, technology gave to me:
.. A database with a broken b-tree (what the hell is a b-tree anyway?)

On the second day of Christmas, technology gave to me:
.. Two transceiver failures (CRC errors? Collisions? What is going on?)
.. And a database with a broken b-tree (Rebuild WHAT? It's a 10GB database!)

On the third day of Christmas, technology gave to me:
.. Three French users (who, of course, think they know everything)
.. Two transceiver failures (which are now spewing packets all over the net)
.. And a database with a broken b-tree (Backup? What backup?)

On the fourth day of Christmas, technology gave to me:
.. Four calls for support (playing the same Christmas song over and over)
.. Three French users (Why do they like to argue so much over trivial things?)
.. Two transceiver failures (How the hell do I know which ones they are?)
.. And a database with a broken b-tree (Pointer error? What's a pointer error?)

On the fifth day of Christmas, technology gave to me:
.. Five golden SCSI contacts (Of course they're better than silver!)
.. Four support calls (Ever notice how time stands still when on hold?
.. Three French users (No, we don't have footpedals on PC's. Why do you ask?)
.. Two transceiver failures (If I knew which ones were bad, I would know which ones to fix!)
.. And a database with a broken b-tree (Not till next week? Are you nuts?!?!)

On the sixth day of Christmas, technology gave to me:
.. Six games a-playing (On the production network, of course!)
.. Five golden SCSI contacts (What do you mean "not terminated!")
.. Four support calls (No, don't transfer me again - do you HEAR? Damn!)
.. Three French users (No, you cannot scan in by putting the page to the screen...)
.. Two transceiver failures (I can't look at the LEDs - they're in the ceiling!)
.. And a database with a broken b-tree (Norway? That's where this was written?)

On the seventh day of Christmas, technology gave to me:
.. Seven license failures (Expired? When?)
.. Six games a-playing (Please stop tying up the PBX to talk to each other!)
.. Five golden SCSI contacts (What do you mean I need "wide" SCSI?)
.. Four support calls (At least the Muzak is different this time...)
.. Three French Users (Well, monsieur, there really isn't an "any" key, but...)
.. Two transceiver failures (SQE? What is that? If I knew I would set it myself!)
.. And a database with a broken b-tree (No, I really need to talk to Lars - NOW!)

On the eighth day of Christmas, technology gave to me:
.. Eight MODEMs dialing (Who bought these? They're a security violation!)
.. Seven license failures (How many WEEKS to get a license?)
.. Six games a-playing (What do you mean one pixel per packet on updates?!?)
.. Five golden SCSI contacts (Fast SCSI? It's supposed to be fast, isn't it?)
.. Four support calls (I already told them that! Don't transfer me back - DAMN!)
.. Three French users (No, CTL-ALT-DEL is not the proper way to end a program)
.. Two transceiver failures (What do you mean "babbling
transceiver"?)
.. And a database with a broken b-tree (Does anyone speak English in Oslo?)

On the ninth day of Christmas, technology gave to me:
.. Nine lady executives with attitude (She said do WHAT with the servers?)
.. Eight MODEMs dialing (You've been downloading WHAT?)
.. Seven license failures (We sent the P.O. two months ago!)
.. Six games a-playing (HOW many people are doing this to the network?)
.. Five golden SCSI contacts (What do you mean two have the same ID?)
.. Four support calls (No, I am not at the console - I tried that already.)
.. Three French users (No, only one floppy fits at a time? Why do you ask?)
.. Two transceiver failures (Spare? What spare?)
.. And a database with a broken b-tree (No, I am trying to find Lars! L-A-R-S!)

On the tenth day of Christmas, technology gave to me:
.. Ten SNMP alerts flashing (What is that Godawful beeping?)
.. Nine lady executives with attitude (No, it used to be
a mens room? Why?)
.. Eight MODEMs dialing (What Internet provider? We don't allow Internet here!)
.. Seven license failures (SPA? Why are they calling us?)
.. Six games a-playing (No, you don't need a graphics accelerator for Lotus! )
.. Five golden SCSI contacts (You mean I need ANOTHER cable?)
.. Four support calls (No, I never needed an account number before...)
.. Three French users (When the PC sounds like a cat, it's a head crash!)
.. Two transceiver failures (Power connection? What power connection?)
.. And a database with a broken b-tree (Restore what index pointers?)

On the eleventh day of Christmas, technology gave to me:
.. Eleven boards a-frying (What is that terrible smell?)
.. Ten SNMP alerts flashing (What's a MIB, anyway? What's an extension?)
.. Nine lady executives with attitude (Mauve? Our computer room tiles in mauve?)
.. Eight MODEMs dialing (What do you mean you let your roommate dial-in?)
.. Seven license failures (How many other illegal copies do we have?!?!)
.. Six games a-playing (I told you - AFTER HOURS!)
.. Five golden SCSI contacts (If I knew what was wrong, I wouldn't be calling!)
.. Four support calls (Put me on hold again and I will slash your credit rating!)
.. Three French users (Don't hang your floppies with a magnet again!)
.. Two transceiver failures (How should I know if the connector is bad?)
.. And a database with a broken b-tree (I already did all of that!)

On the twelfth day of Christmas, technology gave to me:
.. Twelve virtual pipe connections (There's only supposed to be two!)
.. Eleven boards a-frying (What a surge suppressor supposed to do, anyway?)
.. Ten SNMP alerts flashing (From a distance, it does kinda look like XMas lights.)
.. Nine lady executives with attitude (What do you mean aerobics before backups?)
.. Eight MODEMs dialing (No, we never use them to connect during business hours.)
.. Seven license failures (We're all going to jail, I just know it.)
.. Six games a-playing (No, no - my turn, my turn!)
.. Five golden SCSI contacts (Great, just great! Now it won't even boot!)
.. Four support calls (I don't have that package! How did I end up with you!)
.. Three French users (I don't care if it is sexy, no more nude screen
backgrounds!)
.. Two transceiver failures (Maybe we should switch to token ring...)
.. And a database with a broken b-tree (No, operator - Oslo, Norway. We were just talking and were cut off...)

http://www.chucklesofchoice.com/r-jokes/holidays/christmas/12chris009

Subject: RE: BS: It pays to get pissed off and hang up!
From: John MacKenzie
Date: 22 Apr 13 - 12:10 PM

Dear Technical Support,

18 months ago, I upgraded to Girlfriend 1.0 from DrinkingMates 4.2, which I had used for years without any trouble. However, there are apparently conflicts between these two products and the only solution was to try and run Girlfriend 1.0 with the sound turned off.

To make matters worse, Girlfriend 1.0 is incompatible with several other applications, such as LadsNightOut ...3.1, Football 4.5, and Playboy 6.9. Successive versions of GirlFriend proved no better.

I tried a shareware program, Slapper 2.1, but it had many bugs and left a virus in my system, forcing me to shut down completely for several weeks. Eventually, I tried to run GirlFriend 1.2 and Girlfriend 1.0 at the same time, only to discover that when these two systems detected each other they caused severe damage to my hardware.

I eventually upgraded to Fiancée 1.0, only to discover that this product soon had to be upgraded further to Wife 1.0. While Wife 1.0 tends to use up all my available resources, it does come bundled with FreeSexPlus and Cleanhouse2005.

Shortly after this upgrade, however, I found that Wife 1.0 could be very unstable and costly to run. Any mistakes I made were automatically stored in Wife 1.0's memory and could not be deleted. They then resurfaced months later when I had forgotten about them. Wife 1.0 also has an automatic Diary, Explorer and E-mail filter, and can, without warning, launch TurboStrop and Multi-Whinge. These latter products have no Help files, and I have to try to guess what the problem is. Additional problems are that Wife 1.0 needs updating regularly, requiring ShoeShop Browser for new attachments and Hairstyle Express which needs to be reinstalled every other week. Also, when Wife 1.0 attaches itself to my Saab93 Convertible hard drive, it often crashes. Wife 1.0 also comes with an irritating pop-up called MotherInLaw, which can't be turned off.

Recently I've been tempted to install Mistress 2005, but I've been told there could be problems. A friend of mine has alerted me to the fact that if Wife 1.0 detects Mistress 2005, it tends to delete all of your Money before uninstalling itself.

Any advice would be helpful, many thanks.

Subject: RE: BS: It pays to get pissed off and hang up!
From: Richard Bridge
Date: 22 Apr 13 - 01:52 PM

I think you'll find that Wife 1.0 tends not to run FreeSex except at rare times of its choosing and on conditions of its choosing, will not grant operating permission for any SexPlus files, and tends also to demand HouseCleaner 2005 and Gardener 2006.

Subject: RE: BS: It pays to get pissed off and hang up!
From: Ebbie
Date: 22 Apr 13 - 02:05 PM

Not being able to make full use of Wife 1.0 I opted for Hambone 1.5. It was a serious mistake, expensive in the extreme and frustratingly annoying both in the procuring and in maintenance. It had promised to be the answer to my problems and needs but it developed that it lacked the most elementary mode for communication and accessibility. In addition it frequently shut itself off entirely. I finally palmed it off to a person for whom I had no actual affection and have decided that I am in no hurry to replace it. I discovered that one can rent rather than purchase.

Subject: RE: BS: It pays to get pissed off and hang up!
From: GUEST,Chongo Chimp
Date: 22 Apr 13 - 03:24 PM

Har! Har!

- Chongo

Subject: RE: BS: It pays to get pissed off and hang up!
From: gnu
Date: 23 Apr 13 - 05:34 PM

Okay... this just gets better... worse? I think I may just have to forget the whole works. Maybe one isn't better off gettin pissed off and hangin up? A pipe dream?

It seems at this point that their strategy is to piss people off once they have the $.

Start at the bottom of this post in order to read the comms in order....

______________________________________________________________________

This is my last most recent reply to them....

I just got a message from the fifth person involved in this issue with a request to call them back........

Please continue communications by email as indicated could be accomodated. If that means someone on level 2, that's your call.

BTW, my name is not Jillian nor do I even know anyone named Jillian.

g... (still g on my end)


To: gary owens Sent: Tuesday, April 23, 2013 5:04:36 PM
Subject: RE:

Hi Jillian,

Thank you for your reply, I am sorry for all the inconvenience that has caused to you, I understand how frustrating it could be if the issue is not resolved.

I am arranging a call back for you from the level 2 and I am sure he should be able to answer all your questions and also help you resolve your problem

Best Regards,

**

Team Manager



-- Original Message ---
From : "GARY OWENS"
Sent : Tuesday, April 23, 2013 7:40:43 PM UTC
To : Subject : Fw: unable to install on 2nd system/ something went wrong error

(FULL recount written and deleted herein... not required)

Now, if you can explain to me what I am doing wrong IF I am doing anything wrong, I would truly appreciate it. As well, it may be the case that I do not understand what products are available in the *** line and how they may be used. My apologies if this is the case. If it is so, I shall return to Future Shop and ask to speak to a knowledgible salesperson and ask questions from a much more educated point of view.

Thank you again for your time and for your effort in this matter.

g

----- Forwarded Message -----
From: GARY OWENS To: <
Sent: Monday, April 22, 2013 7:37:51 AM
Subject: unable to install on 2nd system/ something went wrong error

I prefer communication by email as it will allow you and I to deal with issues as our time permits and also provide us with a record for future reference. I also will continue this communication with emails such as this email which incorporate all past emails so that a "running" record is kept "in one file" to avoid the discontinuity of multiple emails and reduce time spent on referring to multiple emails if such reference is required.

I will formulate my thoughts and questions and send them within the next two days.

Thank you again for your support.

g


----- Forwarded Message -----
From: GARY OWENS To: Sent: Sunday, April 21, 2013 7:01:24 PM
Subject: unable to install on 2nd system/ something went wrong error

I would like to continue to discuss this issue. I am, as you probably know, very upset by this. I may be in error but perhaps that is because I do not fully understand the capabilities of the product I purchased or how to access these capabilities. At this point in time, it does not "perform as advertised". If I can be shown any errors in usage on my part, it would be greatly appreciated.

I will email you as soon as I can regarding further communications between us as per your email below.

Thank you for your time and for your effort in this regard.

Gary J. Owens, MSc.Eng., P.Eng.

Moncton, NB, CAN

____________________________________________________________________

(I POSTED THE FOLLOWING IN THE OP. Just so you get the flow.)

From: To: Sent: Sunday, April 21, 2013 6:17:24 PM
Subject: unable to install on 2nd system/ something went wrong error

Hello Gary,

My name is * and I am a Manager with...

Subject: RE: BS: It pays to get pissed off and hang up!
From: Ebbie
Date: 23 Apr 13 - 11:16 PM

Gadzooks, gnu. That must be frustrating. Is it possible that 'he' got your problem mixed up with "Jillian's " problem, making him suggest the phone call when you had specified you wanted your communications to be by email? Maybe the next step will get it straightened out? I hope so.

In the past I have a couple of times had a tech walk me step by step through a procedure. And on at least one occasion I have availed myself of the 'chat' feature. Both of those worked well for me.

Subject: RE: BS: It pays to get pissed off and hang up!
From: gnu
Date: 24 Apr 13 - 05:05 AM

Ebbie... the first guy went into panic mode! He was actually talking fast and EMPHASIZING the severe consequences of my illegal actions. Then... hmmmm... I'll copy and paste some of the part I left out for better understanding, please hold...

I explained, at length and in detail, what had happened from the time I first talked with the saleperson at the store from which I purchased the product... then...

"So, I thought I must have to install **** on my desktop PC as well to enable it's use on that PC and tried to do so by entering product key. I could not. I called **** Support and was told that an incident report MUST be filed immediately and that this would contain an explanation that what I tried to do was simply a mistake on my part. I was also told that if this was not done immediately my account would be closed and I could never get it back, thereby losing my access to use the product for which I had paid. This was done.

I was then transferred to a technician who told me I would have to allow her remote access to my PC to fix the problem. I had great difficulty understanding her, had a hard time to keep up with her and she continually "cut me off" while I was trying to say something and while I was trying to ask a question. After the third attempt to allow her remote access to my PC (in each attemt, the access could not be obtained because the option she told me to choose was not available on my screen), I had to terminate the telephone call because I had to leave for an appointment."

I do prefer using chat because there is a written record. When I use telephone, I record it... for quality control purposes. >;-)

Subject: RE: BS: It pays to get pissed off and hang up!
From: Ebbie
Date: 24 Apr 13 - 11:21 AM

Where does it stand now, Gary? Any glimmer of light?

Subject: RE: BS: It pays to get pissed off and hang up!
From: gnu
Date: 24 Apr 13 - 11:34 AM

No word yet.