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User Name Thread Name Subject Posted
Dunlace Difficulty contacting Heritage Muse (10) RE: Difficulty contacting Heritage Muse 23 May 07

I was very pleased with the Heritage Muse Child Ballads for the first few weeks. The software was not cheap, but it was very useful for my PhD work, until Adobe Reader updated itself, and suddenly the security key no longer worked and I couldn't view my files any more. When I wrote to David Kleiman I was amazed and pleased that he phoned from New York with a workaround, but guess what, next time Adobe updated itself, the Child Ballads vanished again .... this happened a couple more times, last time was January 2007 and Kleiman told me he was coming back to me with a genuine fix, since when I have heard nothing more in spite of many inquiries. It is extremely annoying as it really could be a very useful tool if it weren't for the absolutely bonkers security.

Please, has anybody found a way round this problem?
Dunlace

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