Yes it has positives, but it does not alter the fact that internet communication has limitations. examples
1 zoom. the inablity for chorus singing to be heard
2. internet interreaction has at least one limtation.. no body language

Cost?
well you have to have money to buy a computer or internet communicator, so those people who are poor are excluded, that must include a lot of people in the third world,
so does it get people who are excluded involved?,not necessarily

finally people can sing unaccompanied to each other without any money they do not have to buy instruments or buy technology to communicate.

Technology can facilitate communication in a limited way if you have money to be a consumer, that has positives, but is not entirely
positive, it is still exclusive