BS: Problems with UPS

Subject: BS: Problems with UPS
From: SPB-Cooperator
Date: 03 Dec 13 - 11:38 AM

Two Fridays ago (22nd November) I ordered 250 business cards from a print company, and as I needed the cards in time for a meeting on 28th, I paid for 2 business day express delivery.

Following the ordere tracking, on 25th the cards were successfully dispatched from Amsterdam, and were flown via Gemany to Stansted, after which they were forwarded to one of their depots in London.

So far, so good. On 26th, the day they were due to be delivered,waited at home (which doubles for my office). 2pm no cards. SO, I left a note on my door to leave with my next door neighbour as I had to go to a meeting. Just before 8pm, got home, no cards, and their tracking system informed me that the package was 'left behind' at the depot. That night, I rang up, they were apologetic, and I gave clear instructiuns that the package must be left with my neighbour or on my doorstep.

That evening - no package. A rang again requesting that the cards be delivered to my address no later than 5am as I had to leave at 6am the next day to go to the event I needed the cards for.

Got home that evening, surprise, surprise, no package.

Friday, I had to go to a meeting in Southampton. I stayed home as long as I could, nearly missing the train, got home, no package, but I got a slip through my letter box saying that I failed to be at home when they delivered.

On Monday (yesterday), I rescheduled my work for that day. Throughout the day I rang UPS several times, each time they assured me that tyhe package was on its way, and the customer service operator informed me that the depot would ring 'within the hour', of course no calls. The hours ticked by, after 7:30 I rangat again and got through to another person who informed me that as I was not at home on the Friday, I had to request redelivery for the next suggested that as the late delivery was their fault, they should hire a delivery company to deliver my package, but they said that this would not be passibleat short notice.

So, it is now the 'next day' I have been stuck at home waiting for the package to arrive. I rang customer swervices who infomraed me that it will arrive no later than 5pm UK time. There are 30 minutes to go.

As you all might guess, I am a bit disgruntled. As well as the costs of the cards, the delivery (which the printers refunded) there is the cost of three days (so far) of my timewhich comes to hundreds of pounds.

I am considering making a complaint and seeking compensation - loss of my time, loss of potential new business through not having the cards when I needed them, etc. Unfortunately, UPS are not signed up to any delivery compnay regulatora in the UK.

I have also found out that it is pretty straightforward to edit the Wikipedia entry on UPS and I am seriously thinking of adding a paragraph about their lack of reliability and recommending that anyone should think twice before engaging with any supplier that uses UPS as their dispatch company,

Subject: RE: BS: Problems with UPS
From: Ebbie
Date: 03 Dec 13 - 11:56 AM

It sounds like UPS itself did fine, dispatching the order in a timely fashion and that things only went wrong when the order reached the UK. Is your local office a UPS franchise?

Subject: RE: BS: Problems with UPS
From: SPB-Cooperator
Date: 03 Dec 13 - 11:59 AM

It is no concern of mine what their business model is, my concern is that at some point in their organisation they are not doing their job.

Subject: RE: BS: Problems with UPS
From: Charmion
Date: 03 Dec 13 - 01:22 PM

You should be concerned with figuring out the business model of service providers -- that's how you avoid disappointment.

Subject: RE: BS: Problems with UPS
From: GUEST,sciencegeek
Date: 03 Dec 13 - 02:14 PM

business model heck... if you pay specifically for 2 day service, then you have every right to expect 2 day service - barring earthquake- flood- or other disaster.

If they offer it as a regular feature with a built in charge, no excuses. Poor service is poor service. And UPS is a point to point service... point of pick up to point of delivery.

Here in the US, you now get better and cheaper service from the post office than UPS or Fedex.... which is probably why the Republicans are pushing to turn it over to the private sector - grab the money & eliminate the competition.

Subject: RE: BS: Problems with UPS
From: catspaw49
Date: 03 Dec 13 - 02:25 PM

Why didn't you buy local to begin with? If this was a rush, why not go with local guy? Ordering sooner might have been a good option too.

Just sayin'............


Spaw

Subject: RE: BS: Problems with UPS
From: eddie1
Date: 04 Dec 13 - 11:53 AM

Don't remember who said it but.... "Do you remember when we were kids and we played that game where you rang someone's doorbell then ran away? They have the same game nowadays, it's called UPS!"

Eddie