BS: British Gas Anyone else having trouble?

Subject: BS: British Gas Anyone else having trouble?
From: Mr Red
Date: 22 Oct 24 - 08:11 AM

1) they, I now find, have a new accounting system.
2) Paper/Postal bills ceased
3) nasty demands and credit ratings ensued. Don't ask how that impacted credit card use while miles from home!
4) paper bill re-instated, allegedly
5) paper bill not arriving, go back to 3)
6) long phone calls, paper bill re-instated (allegedly) with follow-up calls & e-mails from help dept - watch this space..........
7) on-line account lock-out - e-mail address used for all communications not recognised at log-in - first indication of "New System" appears.
8) chatbot steered to real live person and.......... "we are very busy, try later"
9) when do I give up and move my custom elsewhere?

Yea, yea, direct debit. But I want to keep my local Post Office going, and well used. DD doesn't service that requirement. And I am somewhat pissed-off in several directions. Rant over, still pissed-off.

Subject: RE: BS: British Gas Anyone else having trouble?
From: Mr Red
Date: 22 Oct 24 - 08:17 AM

I did get a reminder to renew the regular service via BG when I have never used them for that. And the address they quoted for the location of "my" boiler was in Leicester - a good 2 hours drive away.

New System need work IMNSHO