Tech: Trend Housecall Virus Scan

Subject: Tech: Trend Housecall Virus Scan
From: GUEST,perplexed
Date: 27 Aug 04 - 08:48 PM

For the last few weeks my email inbox has gone beserk. I get and delete about 15 emails a day. They are either blank or telling me that a message has been sent to the web mail inbox provided by my ISP. There is no such account as I have never set one up.

I did a virus scan today and it showed I have 1567 files infected with NETSKY WORM. I managed to delete all but three of these files. The remaining three all say "Unable to access" when I try to delete.

So how do I ever get rid of this Worm. People in my address book are all getting these weird emails, and the FROM line always has either a name from my address book, or one very similar. So I know I am the problem, but if I can't delete NETSKY completely, how do I stop the virus from doing it's nasty work?

Any suggestions in language that a five year old could understand would be muchly appreciated.

Subject: RE: Tech: Trend Housecall Virus Scan
From: Bill D
Date: 27 Aug 04 - 08:58 PM

"unable to access" might mean they are in use, sending MORE spam...

A good virus program 'ought' to be able to get 'em out by itself...be sure you are not 'connected' when you try.

Subject: RE: Tech: Trend Housecall Virus Scan
From: GUEST,perplexed
Date: 27 Aug 04 - 09:04 PM

Yes, it did say "in Use" somewhere in the message relating to those three files. But how do I download a virus scan if I am not connected?
I am new to all of this so forgive the banality I am probably displaying.

Subject: RE: Tech: Trend Housecall Virus Scan
From: artbrooks
Date: 27 Aug 04 - 09:06 PM

Here
is the Netsky removal tool from Symantec/Norton. Sorry, but I don't think it fits the 5-year-old criteria, but any 10 year old could probably help. Good luck.

Subject: RE: Tech: Trend Housecall Virus Scan
From: Joe Offer
Date: 27 Aug 04 - 09:08 PM

Hi, Perplexed - if you're having trouble removing a specific virus, I'd suggest that you use a tool that's designed for that virus. You can go to www.symantec.com and download a removal tool - click here. I imagine McAfee and other antivirus firms offer free tools, too.
Good luck.
-Joe Offer-

Subject: RE: Tech: Trend Housecall Virus Scan
From: GUEST,was perplexed
Date: 27 Aug 04 - 09:42 PM

Amazing!!!!!!!! I did the symantec download tool thingymabob, and it took about 15mins to successfully delete THREE files, so they must be the offending three files?
I am clean again. Thankyou for providing the cyber soap.