BS: What do I do now?

Subject: BS: What do I do now?
From: GUEST,Red Eye
Date: 05 Aug 03 - 12:17 AM

I know it's not the scene on here, but please hear me out. Brought tickets for my wife and two sons (13 and 11) for Robbie Williams cocert at Knebworth (Sun). They travelled down in good time and arrived at the car park three miles away in Stevenage. After walking to the venue, my wife was horrified to find that they would not be able to see the stage or even the screens. In an attempt to gain a vantage point the attempted to go nearer to a viewing platform about a hundred yards away. It took them half an hour to go fifty yards, due to the mass of people lying on all the walkways. At this point mmy wife became concerned for the childrens safety and decided to leave the venue. At the exit she complained to officials who assured her that crowd safety measures had been fully met.

Could anyone tell me my right of a refund please?

Regards

RE.

Subject: RE: BS: What do I do now?
From: GUEST,Lemmy
Date: 05 Aug 03 - 12:19 AM

I seen the pictures of the concert and the views of people leaving early are tame to say the least!!

Don't know what route you need to be taking but good luck with your action.

Subject: RE: BS: What do I do now?
From: Liz the Squeak
Date: 05 Aug 03 - 07:30 AM

If there were people lying on the walkways, I would suggest that the H&S conditions, although met (providing the walkways which were presumably for fire exits and disabled customers), were not being enforced (keeping the walkways clear so that people could acutally get down them if and when necessary).

Did anyone take any pictures of these walkways? Unless there is some evidence of an H&S breach, there is little or no chance of a claim being granted. Similarly, if your ticket is for a numbered seat, it must stipulate if there is a restricted view. If it is for an unnumbered seat or entry to the arena to stand, then the organisers consider it your responsibility to find a decent viewing spot and you cannot claim a refund. However, you never know unless you ask, so it's always worth making your complaint/comments known to the organisers.

From what a mate who lives nearby said, you could have sat in comfort in the car park and heard it just as well as if you were in the arena.

LTS

Subject: RE: BS: What do I do now?
From: Jim Dixon
Date: 05 Aug 03 - 09:17 AM

Don't know about your legal rights, but I'd say the management was wrong not to refund your money. I have very rarely walked out on a performance, but when I did, I always got my money back immediately, no questions asked.

I once walked out on a folk concert when there was standing room only but I thought my ticket entitled me to a seat. I walked out on a movie once when the projector broke down and they were only able to get it started again after a 20-minute delay. That's all I can think of.

Subject: RE: BS: What do I do now?
From: michaelr
Date: 05 Aug 03 - 07:22 PM

Who is Robbie Williams?

Subject: RE: BS: What do I do now?
From: Amergin
Date: 06 Aug 03 - 02:08 AM

some supposed singer i think