BS: bad example of not reading the E-Mail

Subject: BS: bad example of not reading the E-Mail
From: Mr Red
Date: 20 Jul 15 - 06:42 AM

Dear TIA,

the support guy did not recognise the e-mail address despite having access to a lot of relevant data, didn't answer the question and didn't see my name at the bottom!

Maybe take 2 will be better. It is a confused situation generally but the question was very specific.

Yer gotta laugh.

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST,Grishka
Date: 20 Jul 15 - 02:50 PM

Before I laugh, I need more details.

The "guy" may well have been a software that analyzed your mail for typical keywords and composed the reply from corresponding prefabricated text snippets. 50% of all complaints can thus be answered to the customer's satisfaction. 40% of the requesters will be frustrated or intimidated. 10% will repeat their request - if the software is good, it will recognize those repetitions and send them to a human support gal or guy.

Not funny, just economics. Keep us informed.

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST, topsie
Date: 20 Jul 15 - 04:41 PM

Even after reading Grishka's explanation I still haven't a clue what you are talking about. Have I missed something, like a previous thread maybe?

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST,Kampervan
Date: 20 Jul 15 - 05:11 PM

Thankyou topsie, I thought it was just me.

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST,DaveRo
Date: 20 Jul 15 - 06:02 PM

Tia is actually a girl's name.

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST
Date: 20 Jul 15 - 06:46 PM

^^^

"TIA" (all caps) here most likely reflects the "Thanks In Advance" closure to an email request.

Bot read it as the signatory, ergo "Dear TIA" reply.

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST,Kampervan
Date: 21 Jul 15 - 01:52 AM

So emails can be read and replied to by software with no human involvement. I didn't realise that this was happening but I'm not surprised.

Maybe writing an old fashioned letter might be a better idea? Time and economics permitting of course.

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST,DaveRo
Date: 21 Jul 15 - 02:51 AM

I have several times got automated answers from a UK financial company - a supplier of pre-loadable currency cards. They seem to parse the question and send a couple of paragraphs from the FAQ. I reply something like 'Thanks but that doesn't answer the question ..." and then I usualy get a proper answer. It's happened often enough that I'm sure it's their policy.

Last time I framed my query as 6 numbered bullet points and got a list if 6 numbered answers. I was amazed.

I've been addressed as TIA once - but only by a Korean on a newsgroup.

Subject: RE: BS: bad example of not reading the E-Mail
From: Mr Red
Date: 21 Jul 15 - 03:29 AM

My original email did actually say "My question is: How do you transfer a domain from one 1&1 package to another 1&1 package"

Quite specific. If they use bots, then the bots have some way to go.

and the e-mail address & name were new ones within their system, and if I learned anything from designing equipment it was that the most and most likely requests for help came within the first month.

So their bot has to learn something that was known to me 30 years ago, and I wasn't the first to see it, the concept is so old it is classifiable as "Folk".

Perhaps I am spoilt by having dealt with a Domain UK host for most of my domains.

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST,DaveRo
Date: 21 Jul 15 - 04:04 AM

I use 1&1. I've never had an email from a real person.

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST,Olddude
Date: 21 Jul 15 - 11:27 AM

I miss out. I didn't read the one where I won the
Irish llottery or where I could increase my bra size while enlarging my penis

Subject: RE: BS: bad example of not reading the E-Mail
From: GUEST
Date: 21 Jul 15 - 01:24 PM

TIA, TIA, TI ee IA, its all to do with hop picking down in Kent

Subject: RE: BS: bad example of not reading the E-Mail
From: Mr Red
Date: 21 Jul 15 - 02:49 PM

hopping? hopping mad more like.

LOL

It is enough to give you a Transient Ischemic Attack
which certainly doesn't stand for Total Information Awareness
that's indubitably apparent