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Tech: Adobe won't download! Help Please

wilbyhillbilly 21 Mar 11 - 01:30 PM
VirginiaTam 21 Mar 11 - 05:27 PM
GUEST,goodlife 21 Mar 11 - 06:20 PM
VirginiaTam 22 Mar 11 - 03:36 AM
wilbyhillbilly 22 Mar 11 - 05:07 AM
JohnInKansas 22 Mar 11 - 02:26 PM
JohnInKansas 22 Mar 11 - 08:05 PM
JohnInKansas 22 Mar 11 - 08:17 PM
wilbyhillbilly 23 Mar 11 - 06:07 AM
wilbyhillbilly 23 Mar 11 - 09:18 AM
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Subject: Tech: Adobe won't download! Help Please
From: wilbyhillbilly
Date: 21 Mar 11 - 01:30 PM

I'm running WinXP Home.

I went to view a video as normal and got the message that I need Flashplayer, which has happened before and then I just go to Adobe on the link given and download it again.

This time, when I hit the download button I got the yellow "warning" bar at the top of the browser (which normally after clicking it the download begins) and nothing happened, then a page appeared telling me that windows had "failed to restore this window" and that there may be a problem with this site (Adobe).

I tried it with Google Chrome and that just says plugin crashed.

Any ideas please?

As far as I know I have changed nothing on my pc.


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Subject: RE: Tech: Adobe won't download! Help Please
From: VirginiaTam
Date: 21 Mar 11 - 05:27 PM

I have been having the same probs with shockwave flash plugin crashing in chrome for a week or more. I googled fixes and found non that worked.

Now when it crashes, I just close the browser and start over again. That usually regenerates the plugin. After using it a couple of times it usually crashes again. I close the browser and start over.

Adobe did request to install an update this morning and I let it, but the shockwave crash is still happening.


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Subject: RE: Tech: Adobe won't download! Help Please
From: GUEST,goodlife
Date: 21 Mar 11 - 06:20 PM

is the computor new enough to accept the modern upgrades check system requirments


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Subject: RE: Tech: Adobe won't download! Help Please
From: VirginiaTam
Date: 22 Mar 11 - 03:36 AM

mine is one year old ce laptop with Windows 7


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Subject: RE: Tech: Adobe won't download! Help Please
From: wilbyhillbilly
Date: 22 Mar 11 - 05:07 AM

So it looks like no one has the answer then, that's a first for Mcat.


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Subject: RE: Tech: Adobe won't download! Help Please
From: JohnInKansas
Date: 22 Mar 11 - 02:26 PM

About the only "standard boiler-plate comment" that might be applicable is that a pop up that requests that you "click here" to go anywhere needs to be treated with some suspicion.

Although sites that use Adobe Reader and Flash wouldn't generally send you to a phony place, even those kinds of places can be, and occasionally are, infected with phony links.

Your comment indicates that the link you clicked did actually take you to the Adobe download site, and odds are pretty good that it actually did go to the right place; but since you had trouble with the download it might be worthwhile to try going directly to adobe.com (without using someone else's link) and try it again there.

Recent Reader and Flash updates have required reboots to complete installation, but I don't recall whether a reboot was indicated for a "new" Flash installation. An attempt to install while the page you click from is trying to open Flash could cause a conflict that wouldn't be present if you went directly to the http://www.adobe.com/downloads/ site with no other browser pages open.

And if the download still fails, at least you'd be at Adobe which is perhaps the better place to look for help (although the probability of Adobe actually being helpful has been declining since they acquired Flash).

John


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Subject: RE: Tech: Adobe won't download! Help Please
From: JohnInKansas
Date: 22 Mar 11 - 08:05 PM

News reports appearing today indicate that Adobe (and Apple) are in the process of an "emergency" Update Tuesday, with major critical security releases officially available beginning today (Tuesday, 22 March 2011).

Your failure to download Flash successfully may have been the result of "pre-release" activity at the download website(?).

The "public" news release from msnbc:

Adobe, Apple release urgent security updates

[quote]
Bad guys have been using hole to attack PC users via infected files

By Paul Wagenseil
SecurityNewsDaily
3/22/2011

It's Patch Tuesday for the second time this month — except this week it's Adobe and Apple, not Microsoft, products that have urgent security updates.

Adobe yesterday released updates for its Acrobat and Reader applications and Flash Player browser plug-in to patch a dangerous vulnerability reported last week.

Bad guys had already been using the hole to attack PC users via Excel files infected with bad Flash objects.

The vulnerability affects all major PC operating systems (Windows, Mac and Linux), plus a minor one (Oracle's Solaris) and Android OS smartphones, as well as all browsers.

Google's Chrome got a jump on the Flash Player patch a few days earlier, thanks to a tight relationship with Adobe. Users running Chrome will still have to patch other browsers and the stand-alone Reader and Acrobat applications.

As has been the case for years, Internet Explorer requires a separate Flash Player plug-in from the other browsers.

Apple iOS devices will not need a patch; Steve Jobs' ban on Flash for the iPhone and iPad seems to extend to Acrobat and Reader as well. (iOS reads PDF files natively.)

All patches are available from Adobe's website here.

Slightly less urgent, but no less comprehensive, is Apple's latest and possibly final major update to its Snow Leopard version of OS X.
This one bumps the version number up to 10.6.7 and patches 40 vulnerabilities in Apple and open-source apps and services, many related to the handling of image files.

Sophos's Naked Security blog notes that the update also boosts Apple's Safari browser to 5.0.4, which patches another 60 or so security holes.

Similar security upgrades are also available for OS X 10.5 Leopard, the last version of OS X to run on PowerPC-based Macs.

Apple's OS X 10.7 Lion is scheduled to come out this summer.
Apple's Software Update should automatically download the updates and prompt users to install them.

[end quote]

Since the servers may be busy with automatic downloads to people who are set up for them, there could be some difficulty getting in for manual downloads, although it wouldn't hurt to make a try.

Note the comment above that different browsers require different patches, so for manual updates it would be best to use the same browser for the download as the one you're trying to patch.

John


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Subject: RE: Tech: Adobe won't download! Help Please
From: JohnInKansas
Date: 22 Mar 11 - 08:17 PM

An additional article (linked at the msnbc link above) provides a slightly more "technical" description of the latest Adobe patches.

This article contains numerous links that I won't attempt to replicate here, but you can follow the link to see them if they're of interest.

The author, Krebs, is a frequent contributor to security related news and should be speaking with knowledge that you can trust:

KrebsOnSecurity

Critical Security Updates for Adobe Acrobat, Flash, Reader

Adobe today released a software update to plug a critical security hole in its Flash Player, Adobe Acrobat and PDF Reader products. The patch comes a week after the software maker warned that miscreants were exploiting the Flash vulnerability to launch targeted attacks on users.

(Note that Krebs doesn't mention the Apple patches.)

John


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Subject: RE: Tech: Adobe won't download! Help Please
From: wilbyhillbilly
Date: 23 Mar 11 - 06:07 AM

Thanks a lot John, I'll give it another try in a couple of days.

whb


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Subject: RE: Tech: Adobe won't download! Help Please
From: wilbyhillbilly
Date: 23 Mar 11 - 09:18 AM

I got round the problem by doing a system restore back a couple of weeks and it's playing everything ok at the moment.

When I followed the links in John in Ks post IE browser is an older version but the Google browser has been updated. However, after going to the Adobe site and trying to download the latest version manually, the same thing happened, and it refuses to download and leaves the page.

I think I'll just stick to the Google browser for now.

Thanks anyway!


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