Tech: Struggling with Nero

Subject: Tech: Struggling with Nero
From: The Fooles Troupe
Date: 17 Jun 07 - 07:28 AM

Well, in the process of building the new PC for Linux, I noticed that there were some 'new' DVD burners on sale at $50. So I got one, and one also to upgrade my Win98 box.

Physical hardware great!

But when I tried to load the Nero Disk the Catch 22's hit...

The files on the CD ware dated Sept 2006. Seems to be nero V6.

The disk gives an error when trying to self start that 'files are missing'....

Trying to load the Sw gives an error "aacenc32.dll access denied" ... funny that is not on the CD, or even on my system...

Searching the net reveals SW that will load that codec, but that will not load until Nero has been loaded....

There are also several versions of that codec out there too...

Some of the found SW will not load on 98 either... eg the K-Lite Mega Codec Pack 2.20 tells me that I need V1.7 for 98SE, but I can;t find that on the net... links in foreign languages point to the company web page - but that has now been updated to V2.2 and they don't seem to have a V1.7 available...

BTW the drive is a TSSTcorp CD/DVDW SH-S182F works great as a reader...


So do I just bung a version of the aacenc32.dll in WIN/SYSTEM and hope for the best?

Any hints (not rude!)?

Robin

Subject: RE: Tech: Struggling with Nero
From: JohnInKansas
Date: 17 Jun 07 - 12:30 PM

I found at least some links to FAQ at Nero Support, but they don't want to let me get in unless I download an Adobe SVG&@#!.@#$ something or other. Note that I didn't try very hard. I would assume that it's some sort of XML plugin that might actually be helpful for some support functions.

They show some "Support Tools" for Nero 6 and Nero 7, but apparently support has faded for older versions(?). I didn't go in far enough to looke at what the "tools" can do for you.

Be careful at Nero sites, as they commonly invite you down download "updates" that turn out to be new "upgrade" versions you have to pay for to turn them on.

All of the scut that I find on the web about this dll seems to be several years old, and nothing useful.

John

Subject: RE: Tech: Struggling with Nero
From: The Fooles Troupe
Date: 18 Jun 07 - 12:29 AM

Thanks John

I prowled around and also found nothing useful.

The Nero site was of little use. It didn't seem to annoy me with any download - if it had, I did just blocked it anyway (I tend to do that automatically)... It asked to put in my serial number, then insultingly said - "are you still using an OEM version?" and wanted me to pay money to download over dialup ...

Well, their supplied OEM version was apparently broken anyway... :-P

Won't ever pay for Nero in future then...

Subject: RE: Tech: Struggling with Nero
From: Jim Lad
Date: 18 Jun 07 - 01:58 AM

Foolestroupe:
             I'm sitting here with three Nero discs that I don't want, other than the "Sure Thing" CD labeler that's on them and I only need one for that.
After my Vista Fiasco which involved 3 hour downloads to upgrade to Nero 8.6 or something (which still didn't work properly), I pretty well gave up on Nero and settled for the Windows Media Player. PM me if you want one but personally, I think there's a reason that they give so many away.
Cheers!
Jim

Subject: RE: Tech: Struggling with Nero
From: Gurney
Date: 18 Jun 07 - 06:06 AM

Like Jim Lad, I find Windows Media Player more intuitive than Nero, because the interface looks like an old Amiga program that I used to use....
I sometimes mistake the button labelling in Nero, and have to start over again, but that's because I use it so seldom.

Both my Nero versions are OEM, and have loaded perfectly to Windows.
They work perfectly too, provided I am careful.

Subject: RE: Tech: Struggling with Nero
From: JohnInKansas
Date: 18 Jun 07 - 07:31 AM

Foolestroupe -

Had DVDs even been invented while Win98 was still around among the living?

(just tweakin' ya, of course.)

The Nero that I have is an OEM version called "NeroVision Express 3."

The only thing I find as a "Help" or "Properties" for my version is a link to a sales pitch for upgrading to Nero 6, so it's apparently from the same time epoch as that version.

For your information, without knowing if it's meaninful, the aacenc32.dll file does not appear in the main program folder (C:\Program Files\Ahead) but is in a separate "C:\Program Files\Common Files\Ahead\Audio Plugins" folder. A mislocated plugin could give an error, but the install should have taken care of putting it in the right place.

I don't remember much about the security setup on Win98SE, and things may have changed some with patches since I quit using it, but I believe you could set folders as private or shared, and a "Common Files" folder should be shared and accessible to all users. But in WinXP an Administrator can install a program and it will NOT be accessible to other users if it's not tagged as shared. A wrong "user privilege" setting could get an "access denied" error(?).

All this is just vague speculating though.

John

Subject: RE: Tech: Struggling with Nero
From: JohnInKansas
Date: 18 Jun 07 - 07:46 AM

error "aacenc32.dll access denied" ... funny that is not on the CD

If files on the CD are compressed, it's possible that you can't see the individual files by the installed file name and need to "extract" them rather than just copying. Unfortunately different software publishers use a number of different compression methods, so there's no universal method for getting an individual file off their installation disks. xxx.dll files commonly show up on install disks as a xxx.d_ file but even that isn't universally true. A usual method of getting them on the hard drive would be via Control Panel, and/or sometimes Device Manager. Either of these can sometimes find a driver or codec that doesn't appear visibly on an installation disk, if the one you need is embedded in a .cab or other compressed format file.

Sometimes...

If...

John

Subject: RE: Tech: Struggling with Nero
From: The Fooles Troupe
Date: 18 Jun 07 - 09:39 AM

"Had DVDs even been invented while Win98 was still around among the living?"

Try Win95... :-P

With Win98SE, I never heard of any way of locking out 'folders as private or shared' on a single user machine.

There's a 'aacenc32.dll.cab' in the Common Files/AudioPlugins dir on the CD. So the CD install couldn't find it... !!! I have all sorts of little goodies (unfortunately mostly win9x specific) that can peek inside all sorts of files and read them - will have to start building up my Linux set now... :-) remember the old disk sector editors? :-)


Nero Support at Work... :-)

From: "[e-mail]"
Subject: Re: Web Support Request -[enu] - Case Info: [3431876001]

Dear Valued Customer,

Thank you for your e-mail. This is an automatic message to verify that your e-mail has arrived and that it is currently waiting to be processed.

To reduce your waiting period you have the option of finding the solution to many common problems on our website. The categories are as follows:

Update:                       http://www.nero.com/eng/Downloads.html
Utilities:                http://www.nero.com/nero7/eng/Utilities.html
Recorders:                http://www.nero.com/nero6/eng/recorders.php
Nero FAQs:                http://www.nero.com/nero7/eng/faq_search.php

Please use the following link to update to the most recent version of Nero 7:

Please use the following link to update to the most recent version of Nero 6:

Please use the following link to update to the most recent version of Nero 5.5:


I'm tempted if I don;t hear anything back other than 'upgrade offers' to just bung the file in the WIN/SYSTEM area where it can be found and try again... but if it plays that game with all the cab files, it could be tedious...

"If files on the CD are compressed" etc stuff

Yeah, well I don't object to being taken by the hand as a beginner occasionally, cause I am one of those eccentric bastards who DO find it useful to RTFM from time to time...

But most of the obvious stuff has been looked at...

except that the stupid SW wants to try to WRITE to the CD to create stuff - I HAVE found programs that stupid before, and some only recently... - maybe they are set up to work only from a net connection with write access!!!...

I have a "DRIVE:\Program Files\Common Files\Ahead\AudioPlugins" which is not drive C - for various technical reasons - which you should be able to guess if you're as good as you think :-P - but it has no files - I do have a "C:\Program Files\Common Files\" - unless Nero is NOT using the default lookup to find where that dir is - writing 'brum code' that does not follow standards is nothing new...

BTW, one of the questions that Nero ask is "What Optical drive SW currently is, or could ever have been installed on the PC?" - to which of course, I replied "Get REAL!" :-) (subtle techie joke that one!) hehehehe!

A cartoon just to keep all us techies sane...