Lyrics & Knowledge Personal Pages Record Shop Auction Links Radio & Media Kids Membership Help
The Mudcat Cafesj

Post to this Thread - Sort Ascending - Printer Friendly - Home

Martin Guitars & great customer service

Related threads:
Guitar: Martin LX1E (8)
Why are Martin Guitars so expensive? (289)
Martin HD 28 (64)
1870's Martin destroyed for a movie (73)
Martin Conservatoire (Canadian Martin Guitar) (40)
Is it still an old Martin? (53)
CF Martin D16TRW (1)
Has anyone seen my Martin guitar? (45)
Little Martin Guitar (11)
Martin's Guitars in the NY Times (14)
Martin D-7 & HD-7 (Roger McGuinn) (20)
C.F.Martin. Is there any E-mail adress (12)
'Inventing the American Guitar' - Martin (24)
Martin Guitars - Customer Service (13)
Tech: D18 Martin / D18 golden era martin (13)
Martin D=21 (30)
Chords Req: Susanna Martin (3)
Martin Classical guitar (34)
Martin Guitars: D35 or HD28? Which is the best? (43)
Martin M-38 - Thoughts, Impressions (15)
Lyr Req: The D-18 Song / Thank You Mr Martin (17)
Martin OM28-V Fingerstyle guitar (41) (closed)
Help Identify martin guitar - pix link added (30) (closed)
Formica Martin Festival friend - (6)
1933 Martin OO-42 found in a closet (25)
Martin C-18 Value (9)
Joan Baez 0-45 guitar (9)
Martin 00 wanted. (46)
Martin Factory Tour (10)
A Surfeit of Martins? (89)
C.F.Martin email no. (11)
1969 Martin D-18. Worth? (29)
Martin Guitar Registration (46) (closed)
CF Martin makes a 'Tres' (11)
Calling all Martin Guitar Nerds (49)
Tech: The New Martin 1 Series (20)
I Played a Martin D-28 today.... (89)
Lyr Req/Add: Me & Martin (Gary Fjellgaard) (7)
Martin MC 16 GTE now available (2)
Martin guitars with synthetic bodies? (39)
Has Martin gone mad? (Plastic guitars?) (118)
A trip to the Martin Guitar factory (10)
Fitting a strap button on a Martin (23)
Martin Guitars - at Costco? (9)
Info reqd: Martin guitars (11)
martin guitar-seek Martin HD-28VS in Yorkshire (16)
Seeking: Old Martin Tortoise Shell Picks (4)
Martin Guitars again! (82)
Keeping my Martin in tune (55)
I can't find the Busted Martin Thread (5)
OK, Martins. Yeah sure, but... (15)
Martin 1235 guitar (13)
guitars: OO Martin Sing Out! (55)
Buying a 1971 D35 martin (28)
Warped Martin (71)
reseating Martin bridge (31)
Tech: Zero fret Martin Guitars (11)
A Martin or a Gibson? (82)
Tech: The Aluminum Martin Guitar (22)
Eric Clapton Signature Martin - GREAT! (15)
Nylon strings on a Martin 00016 (6)
Review: Martin's $500 Dreadnought 15 (10)
Help: Martin Guitar prices in your Town (15)
Review: CF Martin (3)
Martin Guitars - Too 'Boomy' ?? (60)
Protecting the finish on a new Martin? (20)
My Martin's 'home' for a holiday repair (14)
Help: Truss Rods in Martins? (22)
Help: Martin OOCXMAE guitar (8)
Martin Guitar Master Thread (3)
Martin Stringstuff (9)
The Martin 000-15S (20)
Martin 58. Gibson 2. Holy Cow! (100)
Martin Backpacker delicious after all (6)
Help: Secondhand value:-75'Martin D-35 (6)
Martin's new Guitar Strings (4)
Info/Opinions RE: Martin Guitars (62)
Other great folk-sites (3)

GUEST,999 that's their site 09 Feb 11 - 03:49 PM
GUEST,martin 09 Feb 11 - 03:44 PM
Anonny Mouse 07 Apr 06 - 02:05 PM
Once Famous 06 Apr 06 - 10:29 PM
Mooh 06 Apr 06 - 09:17 AM
Bobert 05 Apr 06 - 09:16 PM
Bee-dubya-ell 05 Apr 06 - 10:48 AM
MarkS 05 Apr 06 - 10:23 AM
Share Thread
Lyrics & Knowledge Search [Advanced]
DT  Forum Child
Sort (Forum) by:relevance date
DT Lyrics:

Subject: RE: Martin Guitars & great customer service
From: GUEST,999 that's their site
Date: 09 Feb 11 - 03:49 PM

Post - Top - Home - Printer Friendly - Translate

Subject: RE: Martin Guitars & great customer service
From: GUEST,martin
Date: 09 Feb 11 - 03:44 PM

Hello, I am trying to get in touch with Martin Guitar Customer Service but their email address isn't working:
Can someone please email me the correct email address for Martin Customer Service.



Post - Top - Home - Printer Friendly - Translate

Subject: RE: Martin Guitars & great customer service
From: Anonny Mouse
Date: 07 Apr 06 - 02:05 PM

You don't hang around since 1833 with suck-o customer service. Martin is first-rate on this, and particularly sympathetic to older, out of production models. They have some great folks there. Gibson? I dunno-don't own one. Here's another tidbit MG may not enjoy--Taylor has a first-rate customer relations division as well. In any case, read some great sagas about Martins, Gibsons and Taylors over the years. I'd say that is one major incentive to buy a NEW guitar, as the life-time warrantee comes with it. Meanwhile, not to diss, but the latest Chinese darling, Blueridge, offers 1 year. Hmmmmmmm.

Post - Top - Home - Printer Friendly - Translate

Subject: RE: Martin Guitars & great customer service
From: Once Famous
Date: 06 Apr 06 - 10:29 PM

I am flattered by all of this praise.

No, really. My monicker is because I know these guitars are fabulous. They are more than guitars. They are part of the American fabric.

Post - Top - Home - Printer Friendly - Translate

Subject: RE: Martin Guitars & great customer service
From: Mooh
Date: 06 Apr 06 - 09:17 AM

I get great delight hearing folks slag off Martin on some sites as a has-been company, too stuck in the past, blah, blah, blah. Man, oh man, here's a company that has been around longer than most countries, seen every conceivable trend come and go (remember their electrics?), ridden some trends, ignored others, seen competitors come and go, but always stood by their products and kept the long view. Service is and always was an important part of what they do, and a huge reason why Martin still commands respect in the marketplace. Few companies have had such a good reliable core group of products while messing about on the fringes of product development.

Some companies act like immature adolescents who get all self-conscious, offended, and hurt when looked at askance...not Martin.

Peace, Mooh.

Post - Top - Home - Printer Friendly - Translate

Subject: RE: Martin Guitars & great customer service
From: Bobert
Date: 05 Apr 06 - 09:16 PM

Get used to it, Mark... Martin absolutely stands behind their instruments... I purchased my D-18 in 1966 new and, other than strings, Martin has fixed all kinds of stuff, includin' cracks from variuos little accidents.... Three years ago they paid to have the neck reset and had a new bone saddle made....

Now, Mark, take that Original Owners certificvate and put it in a safety deposit box... I'm not joking... That's where mine stays...

And, good choice of guitars...


Post - Top - Home - Printer Friendly - Translate

Subject: RE: Martin Guitars & great customer service
From: Bee-dubya-ell
Date: 05 Apr 06 - 10:48 AM

A similar thing happened to a friend with Gibson. He sent his A style Flatiron Mandolin back for warranty work and, after not hearing back from them for a reasonable length of time, called them to check on the status of the repair. They told him that they couldn't find his mando and sent him a much more expensive F model as a replacement. Then they did find his A model, repaired it, sent it back to him and told him to just keep the F model as well. It doesn't excuse their misplacing his instrument, but it shows a lot of class.

Post - Top - Home - Printer Friendly - Translate

Subject: Martin Guitars & great customer service
From: MarkS
Date: 05 Apr 06 - 10:23 AM

Some time back I bought a Martin OOCXAE - the composite body acoustic with a pickup. Started having trouble with the bridge pulling away from the body so I returned it back to Martin for lifetime warrantee repair. Yesterday a box from Martin arrived - they did not repair my guitar, they replaced it with a brand new instrument. Blew me away!
Martin deserves a big congrats for great support and attitude of standing behind their products.
Thought I would share this here. This is a great company.

Post - Top - Home - Printer Friendly - Translate
  Share Thread:

Reply to Thread
Subject:  Help
Preview   Automatic Linebreaks   Make a link ("blue clicky")

Mudcat time: 16 April 2:34 AM EDT

[ Home ]

All original material is copyright © 2022 by the Mudcat Café Music Foundation. All photos, music, images, etc. are copyright © by their rightful owners. Every effort is taken to attribute appropriate copyright to images, content, music, etc. We are not a copyright resource.